Airtel — SIM not getting activated

Address:

Bangalore, Karnataka

I submitted documents to reactivate my Airtel SIM in Marathahalli Showroom on 9th July 2012. I was told that the SIM would be activated in couple of days. After waiting till Wednesday evening and when i reached out to 121 (Airtel Customer Care), i was told that the same would be enabled in 24 hours. This delay was due to some backend operations. Till now (16th July 2012) the sim is still not activated and everytime i reachout to the customer care i get a different response and a promise of fix the issue in less than 12 hours. Almost everyday call customer care and today is th 8th day no response from Airtel and the customer support agent doesnt have an answer and they feel it should be escalated to their supervisor now. Airtel is just trying to delay the process of enabling this SIM for no reason.

Everytime when i reachout to the customer care they would ask the customer relationship form no (518643) and the SIM card no. I am sure this should be tracked in their internal system and my details shouldnt be asked everytime by their customer care executive.