[Resolved]  Airtel — Not Activated VAS (Hello Tune)

Address:

South Delhi, Delhi

Dear Sir

With the disappointed with customer care executive, I would like to inform you that on 15.04.2010 I have subscribed the Hello Tune Khudaya Kher from the movie Billu Barber through the sms to 543215. But unfortunately another song has been activated itself only song name Ae aa o. Soon after receiving of the confirmation of this song I rang up to customer care centre 121 and talk with Mr. Deep Interaction ID[protected] for this regard. He told me within 4 hrs it will be solved. But after 4 hrs it had not been solved and again I rang up to 121 and talked with Ms. Aliva. But she could not handle my problem and disconnect the phone. After that I talked with Ms. Prerana Interaction ID [protected] dated 15.04.2010 at 18.23 hrs. After heard everything regarding this she told me to solve the problem within 5 days That is on 20.04.2010 and also i got the sms for the same. After 2 days on 17.04.2010 Mr. Vivek talked with me regarding this and he told me that he would forward the problem to concern department. But still 20.04.2010 Expiry of commitment to solve the problem the problem has not been solved and today 20.04.2010 I talked with Ms. Parveen about this and the same I will forward this problem to concern department I heard from her.

Sir the solving of problem for customer is 24 hrs and maximum is 48 hrs. But it is going to be 6 days; still the problem has not been solved.

Sir if this type of services will be provided do u believe that the customer will be satisfied. But according to me instead of satisfy of customer they will disconnect the number.

Sir kindly considers the above matter and do the needful for innocent airtel customer.

Looking for your kind support

With regards

Airtel Customer
[protected]