[Resolved]  Airtel — Network Problem With In My House

Address:

South Delhi, Delhi

Dear Forum Members,

Plz find below my several mails which i have written to Airtel Delhi Team (regarding no network coverage with in my house) but till date company is not giving me possible solution on the same.

Plz Help me out for this & take a serious action against them if you can.

For your reff note my number:-[protected]. or email id is amanmishra.[protected]@gmail.com



Regards
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com





aman mishra <amanmishra.[protected]@gmail.com>
tonodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in

dateMon, Jan 17, 2011 at 10:05 AM
subjectFwd: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 10:05 AM (0 minutes ago)


Dear Airtel Team,

Can you plz revert on my given numbers with possible solution or can you plz put some alternate solution for better network with in my home ????????.....



- Hide quoted text -

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Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com







[protected] Forwarded message[protected]
From: aman mishra <amanmishra.[protected]@gmail.com>
Date: Wed, Jan 12, 2011 at 10:24 AM
Subject: Fwd: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, [protected]@airtelindia.com
Cc: sunil.[protected]@bharti.com



Dear Airtel Team,

Again am again facing no network coverage in my house,for you record i have already lodge a complain on your customer care center 0n 4th Jan2011 but till date as per time given me their is no action on my complain.so request you plz look in to this matter & help me out for this.

My alternate number is [protected]....



Service Request No:[protected].
Date:-4-Jan-2011

--

Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com





[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jul 6, 2010 at 5:35 PM
Subject: Re: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: amanmishra.[protected]@gmail.com


Dear Aman Mishra,


Thank you for writing to Airtel.

This has reference to your e-mail dated 30 June 2010 regarding your Airtel numbers [protected] and [protected].

We regret for the delay in responding to your mail.

We have been trying to contact you. Unfortunately due to your Airtel number [protected] being not reachable and no response on your Airtel number [protected] we have been unsuccessful with our attempts to reach you. Therefore, we would request you to provide us the preferred time to contact you so that we can proceed further in resolving your issue at the earliest.

We regret the inconvenience caused to you in this regards.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Warm Regards

Priyanka Raj
Appellate Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=197B9DEA 172E01B6B8AE2 57FE91D599CED719DFB 5 D789AFB 1 6 E E7596F010789BE02661A6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: amanmishra.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 30/06/2010 17:48:01
Subject: Fwd: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]

Dear Appellate,
Now i am going Discontinue your Airtel number's
([protected],[protected]) within 10 day because as your trail mail my network
problem will resole till 1st July till date. no action you have taken apart
from giving me new reference number through mail of call. as per my discussion
with your network team on ([protected]) he suppose to came at my billing
address by today evening but when i made a call on above number he replied i
will not come today will try to come by tomorrow.
This ridicules & its sign of very worst service by Airtel Delhi team now will
go to consumer court.
--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com



[protected] Forwarded message[protected]
From:
Date: Wed, Jun 23, 2010 at 4:43 PM
Subject: Re: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE
SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: amanmishra.[protected]@gmail.com




Dear Aman Mishra,

Thank you for writing Airtel.

This is with reference to your email dated 22 June 2010 regarding network
problem for your Airtel number [protected].

.

We regret the inconvenience faced.

We have been trying to contact you but due to no alternate number in the mail
we were unsuccessful with our attempt to reach you further we would request you
to please provide us your alternate number to assist you better.

Further, we would like to inform you that we have already noted your complain
regarding indoor coverage issue via request number 32851396 and out team will
update you by 1 July 2010.

In future too, please feel free to speak to our call center executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Warm Regards

Salim Hashmi
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FE 1
770898A8BF31D67A5E8157499FB F7293FF 4 4
C7295F410729EE32869AA&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: amanmishra.[protected]@gmail.com
To: [protected]@airtel.in
Cc: sunil.[protected]@bharti.com;[protected]@airtel.in
Sent: 22/06/2010 21:26:14
Subject: Fwd: Complain:- No network In My House & Signal fluctuate surrounding
my home. ([protected])

Dear Airtel Customer Care,
Describing my problem for the third time since 16th of june-10 to till date
you,your call center team & your network team has not responded to my problem &
not given me positive feedback.
Still awaiting for the reply from your side.
Please take this seriously and answer my queries to resolve the problem of the
network so that can move ahead with your services.
" understand the
relationship made with AIRTEL SINCE LAST 4yrs "

--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com



[protected] Forwarded message[protected]
From: aman mishra
Date: Mon, Jun 21, 2010 at 1:53 PM
Subject: Fwd: Complain:- No network In My House & Signal fluctuate surrounding
my home. ([protected])
To:

Dear Airtel Customer Care,
The network problem is still not resolved called many times the customer care
got the answer that it will be resolved in next 24hrs please tell me when it
will be aactuallt resolevd.
Please understand the money that have been invested by me on Airtel to get good
services but now where are those services gone??
Please answer my querries and resolve the problem of the network.
Regards
Aman
[protected] Forwarded message[protected]
From: aman mishra
Date: Sat, Jun 19, 2010 at 4:29 PM
Subject: Complain:- No network In My House & Signal fluctuate surrounding my
home. ([protected])
To: [protected]@airtelindia.com
Cc: nodalofficer.[protected]@airtel.in


Dear Airtel Customer Care,
I am using Airtel number more than 3 years ([protected] form last year &
[protected] from more than 3 years). no doubt your network is very strong that
is why i have selected Aritel as my network service provider.but form 15th of
June i am facing network problem on my both numbers & i have lodge a complain
on 16th June & on 18th i have got a sms " your problem has been resolve will
contact you such & such number" but after this the Network problem is still
remain the same & i am continuously in touch with your customer care but no
body is resolving my problem,i am very much disappointed from this incident now
can you resolve my problem with in 24hour or should i surrender my both number
??????????????? Plz suggest
Zeenie Chugh:- Can you plz resolve my problem.
"Now a Days you know how important Mobile
Phone in our life."


--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com