Comments
Airtel phone and blackberry services — International roaming not available
Dear SODMy airtel number [protected] international roaming is not working. I am facing great difficulty here at Srilanka.
Pls reactivate it at priority
G L Gupta
Airtel Prepaid Service — receipt of unwanted chargeable message
After several complaints and request to airtel we still recieves unwanted message on my prepaid no.[protected] for example celeb gossip from no.555630. Daily we recieve one message and they deduct one Rs. against the same. we feel this is a sofisticated robbery. I hope you will stop this otherwise we have an option to go for to for New service portability.I have never faced any problem with postpaid service which i am using since 2000.
Await for your positive reply.
Regards,
An irritate airtel customer
[protected]
Noone responded till now...Pathetic service
Dear Mr. Rakesh,
Don't lie you haven't heard from me. This is an electronic world. I have messages and email from you people. I have emailed you lot of time and you reply with same old template. I have forwarded this complaint to your company Noddle officer and TRAI as you are unable to resolve it. Check your mailbox I have emailed you many times, I am waiting for reply from your company end and specially for your payment partners to take payment now. I am not making any payments. Thank you for a pathetic service.
Don't lie you haven't heard from me. This is an electronic world. I have messages and email from you people. I have emailed you lot of time and you reply with same old template. I have forwarded this complaint to your company Noddle officer and TRAI as you are unable to resolve it. Check your mailbox I have emailed you many times, I am waiting for reply from your company end and specially for your payment partners to take payment now. I am not making any payments. Thank you for a pathetic service.
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, September 12, 2011 6:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: Complaint related to current billed amount and low network signal -Qrc[protected]
Importance: High
Dear Mr. Vikrant,
I have requested to know why my mobile services were not disconnected when it exceeded my credit limit of Rs. 5000/-, as it happened with me last year on different number in International roaming. I have given request to customer care to know this through emails and called them 10 times, they say you will receive call from senior official within 2 hours but till now that two hours didn’t came. This issue is going since 1st week of August when my bill was not even generated, now it has been more than a month I haven’t received any written answer from your company end.
There is another issue that is related to very low Network Signals in Anand Niketan colony (110021) it has also been reported several times but we haven’t received any response from your team. Technician come and check signal in all houses then they say we will increase the frequency which they don’t do and close the cases.
I would really appreciate if you could look into this and the emails below.
Regards
Karan Gulati
________________________________________
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, August 29, 2011 6:43 PM
To: '[protected]@in.airtel.com'
Subject: FW: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Importance: High
Rakesh,
Could you please provide me the status?
Regards
Karan Gulati
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Sunday, August 28, 2011 11:34 AM
To: '[protected]@in.airtel.com'
Subject: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
Importance: High
Team,
My bill has been generated now and could you please tell your senior official to contact me ASAP. If my phone services get stopped now then it would be worst for your company as I have already lodged the compliant. Also, if my services were not stopped when my limit got increased how it will get stopped now.
Please provide me an answer and inform your senior official to call me asap.
Regards
Karan Gulati
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, August 24, 2011 1:54 AM
To: karan.[protected]@gmail.com
Subject: Regarding Your Airtel Mobile Number # [protected]
Importance: High
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail dated 17th August 2011, regarding the unbilled amount reflecting towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the unbilled amount does not include any discounts, roaming usage and rental charges against any of the account’s active services / value added services.
We may only be able to assist you regarding your aforesaid concern subsequent to the generation of the account’s billing statement for the month of August 2011, which as per our records would be getting generated on 26th August 2011.
You may send us an e-mail directly at [protected]@in.airtel.com towards the concern highlighted.
We assure you the best of our services.
Regards
Narinder Kaur
Sent: Monday, September 12, 2011 6:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: Complaint related to current billed amount and low network signal -Qrc[protected]
Importance: High
Dear Mr. Vikrant,
I have requested to know why my mobile services were not disconnected when it exceeded my credit limit of Rs. 5000/-, as it happened with me last year on different number in International roaming. I have given request to customer care to know this through emails and called them 10 times, they say you will receive call from senior official within 2 hours but till now that two hours didn’t came. This issue is going since 1st week of August when my bill was not even generated, now it has been more than a month I haven’t received any written answer from your company end.
There is another issue that is related to very low Network Signals in Anand Niketan colony (110021) it has also been reported several times but we haven’t received any response from your team. Technician come and check signal in all houses then they say we will increase the frequency which they don’t do and close the cases.
I would really appreciate if you could look into this and the emails below.
Regards
Karan Gulati
________________________________________
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, August 29, 2011 6:43 PM
To: '[protected]@in.airtel.com'
Subject: FW: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Importance: High
Rakesh,
Could you please provide me the status?
Regards
Karan Gulati
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Sunday, August 28, 2011 11:34 AM
To: '[protected]@in.airtel.com'
Subject: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
Importance: High
Team,
My bill has been generated now and could you please tell your senior official to contact me ASAP. If my phone services get stopped now then it would be worst for your company as I have already lodged the compliant. Also, if my services were not stopped when my limit got increased how it will get stopped now.
Please provide me an answer and inform your senior official to call me asap.
Regards
Karan Gulati
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, August 24, 2011 1:54 AM
To: karan.[protected]@gmail.com
Subject: Regarding Your Airtel Mobile Number # [protected]
Importance: High
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail dated 17th August 2011, regarding the unbilled amount reflecting towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the unbilled amount does not include any discounts, roaming usage and rental charges against any of the account’s active services / value added services.
We may only be able to assist you regarding your aforesaid concern subsequent to the generation of the account’s billing statement for the month of August 2011, which as per our records would be getting generated on 26th August 2011.
You may send us an e-mail directly at [protected]@in.airtel.com towards the concern highlighted.
We assure you the best of our services.
Regards
Narinder Kaur
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Bharti Airtel — Inflated billing in international roaming
I am using postpaid connection of Bharti Airtel since last 6 years in Gujarat. I also use mobile office while in national roaming to surf the emails. Recently in May 2009 i was on international roaming and as usual i surfed the internet to check my emails. After disconnecting i checked my data transfer and in the entire trip the same was about 2Mb. I was shocked that during my stay abroad the mobile went dead and on enquiring i learned that my mobile outstanding is nearly Rs. 34000. After returning to India i enquired the customer care whcih gave a standard streotype message that do interim payment to avail the services of incoming and outgoing. I approched the nodal officer but the reply was the same. I waited for the bill generation and was astonished to see that i was charged 52Mb of data. The bill showed 1Mb of data transfer every 30 to 50 seconds. I asked airtel personal in customer care that if one is surfing the internet on a standard mobile which do not have any blackberry services then how can he surf data at such high speeds. A standard webpage of all linex based email servers if of not more thna 5 to 10kB. My calls are still barrred, the nodal officer is not responding. I feel that there is some cheating in the volume of data being charged. Incedently in India when i use the same service Airtel charges me 20 to 100kB for the same surfing and in international its in Mb. Can any one advice what action should be taken.