[Resolved] Airtel — DEACTIVATE GPRS SERVICES | |||
Dear Sir, I have a corporate mobile connection vide mobile no.[protected] in the name of Afimac Associates Pvt Ltd. I am using this no for last 10 Years. i had taken a GPRS plan Rs.99/-per month unlimited. On 5th January 2012, I called Airtel customer service and spoke to Mr Sikander, their executive for 3G GPRS charges and asked to activate 3G GPRS on my mobile. I asked him if i want to discontinue 3G GPRS services, will i be able to get the same services Rs.99/-per month GPRS activated again on my no and he assured me that it will be done if you do not want to continue 3G GPRS. On 6th Januay 2012 I called Airtel customer service and asked to deactivate 3G GPRS and re-activate my GPRS Rs.99/-per month unlimited. but they said i can not do anything over the phone since this is a corporate connection. Then i told him that 3G GPRS has been activated over the phone, the executive replied that this was a mistake from airtle side and requested me to write the email. I sent an email to do so, but they replied (pasted below) that now the service of Rs.99/- per month unlimited GPRS has been discontinued from their side. I request you to please help me in this regard as it is totally unjustified. ----- Original Message ----- From: [protected]@in.airtel.com Date: Saturday, January 7, 2012 4:24 pm Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|] To: [protected]@vsnl.com > Dear Rakesh Chauhan, > > Ref: Email dated[protected], requesting for activation of GPRS > service on your airtel mobile number [protected]. > > Thank you for your mail to Bharti airtel. We are delighted to know > of your intent to avail our services and welcome the opportunity > to assist you. > > We completely comprehend your viewpoint and sincerely apologize > for any difficulty caused to you by our Customer service department. > > We regret to inform you that the GPRS 99(unlimited) plan had > already withdrawn. However, We would like to inform you that > airtel offers the following plans in Mobile Office service (GPRS): > > 1) Mobile office at free of cost: > > Monthly rental ¿ Nil (prorate) > Free usage ¿ no free usage > Browsing Charges - 10 paise / 10 KB > "Download Charges- Applicable as per the content you wish to download. > > 2) Mobile office 198 plan: > > Monthly rental ¿ Rs. 198/- (prorate) > Free usage :2GB free usage > Additional browsing Charges ¿ 10 paise / 10 KB > "Download Charges- Applicable as per the content you wish to > download. > > 3) Mobile office 249 plan: > > Monthly rental ¿ Rs. 249/- (prorate) > Free usage :4GB free usage > Additional browsing Charges ¿ 10 paise / 10 KB > "Download Charges- Applicable as per the content you wish to download. > > 4) Mobile office 300 plan: > > Monthly rental ¿ Rs. 300/- (prorate) > Free usage :5GB free usage > Additional browsing Charges ¿ 10 paise / 10 KB > "Download Charges- Applicable as per the content you wish to download. > > 5) Mobile office 499 plan: > > Monthly rental ¿ Rs. 499/- (prorate) > Free usage :Unlimited GPRS free > "Download Charges- Applicable as per the content you wish to download. > > Should you require any further assistance in saving the settings > on your handset, you may contact our 24x7 helpline at 12118 > (Chargeable at 50 paisa for 3 minutes). While calling from other > service providers, please dial [protected] (Chargeable as per the > respective network charges). > > Through this service you may connect your handset via Bluetooth, > Infrared or Data cable to any PC or Laptop and browse the internet > sites. > > We request you to revert us with the plan name to be activated for > your mobile number. > > We would also like to let you know about the option of activating > or deactivating Mobile Office service on your Airtel Mobile by > following the simple steps below: > > o To Activate - type INTERNET and send it to 121 (Toll Free) > > o To Deactivate - type DNET and send it to 121 (Toll Free) > > The service will be activated/ deactivated within 4 hours of > receiving the request. > > We hope that we have been able to assist you suitably. > > Please do to write in for any further assistance. > > > > Yours Sincerely, > Amjad khan > Customer Care > Bharti Airtel Limited > > > Your response will help us to enhance your experience with Airtel. > Please click on the link below & provide us your valuable feedback > on this interaction > Click here to provide feedback > https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D23553BC2667A8EE12769EE02D6C91F11...⇄ 1419CFD1F67A1E02A6CACD0375AB6DD2466AAEF1C7F80&refno=Qrc[protected] > > > >[protected]Original Message[protected] > From: [protected]@vsnl.com > To: [protected]@in.airtel.com > Cc: [protected]@afimac-india.com > Sent: 07/01/2012 03:04:54 PM > Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|] > > Dear Sir, > > Thanking you for your email. > > You will have to activate the GPRS Rs.99/- per month unlimited as > it was asked > from your executive Mr Sikander when i got the 3G GPRS Activated > on my mobile > if i can re-install the same services Rs.99/- per month unlimited > GPRS on my > mobile and once he confirmed then only i got the GPRS Activated. > > Now it is not falt from our side and you will have to activate the > Rs.99/- per > month unlimited GPRS since it is a corporate conncetion and we > have more then > 20 connections with Airtel. > > I also want to lodge an complaint once your policy, you do not > activate/deactivate any services for corporate connection over the > phone why > did you deactivate my GPRS Services over the phone. > > Please confirm asap. > > Thanking you. > > With Kind Regards, > > Rakesh Chauhan > [protected] > > ----- Original Message ----- > From: [protected]@in.airtel.com > Date: Saturday, January 7, 2012 8:49 am > Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|] > To: [protected]@vsnl.com > > > Dear Rakesh Chauhan, > > > > Ref: Email dated[protected], requesting for deactivation of 3G > > service and activation of GPRS 99 plan on your airtel mobile > > number [protected]. > > > > Thank you for your mail to airtel and the opportunity to assist > > you. > > > > We understand that you have requested for the deactivation of 3G > > service on your airtel mobile number [protected]. > > > > We have registered your request for deactivation of 3G service > on > >[protected]. The service will be deactivated within 4 hours. > > > > You will receive a confirmation SMS upon deactivation. You will > be > > charged the monthly rental of Rs. 200/- on prorate basis as per > > the billing cycle. > > > > Should you require any further online assistance, you may > contact > > our 24x7 helpline at 12134 (Chargeable at 50 paisa for 3 > minutes) > > from any alternate airtel number. While calling from other > service > > providers, please dial [protected] (Chargeable as per the > > respective network charges). > > > > We regret to inform you that, we are unable to cater your > request > > for activation of GPRS 99 unlimited plan, as per the new update > > the GPRS 99 plan is unavailable. We understand that, you were in > > GPRS 99 unlimited plan but as of now we are unable to provide > the > > same. > > > > As an organization that takes pleasure in customer satisfaction. > > We take this interaction as our prized privileged and sincerely > > apologize for not being able to meet your requirement at this > > point in time. > > > > Please do write in for any further assistance. > > > > > > > > Yours Sincerely, > > Vijay L > > Customer Care > > Bharti Airtel Limited > > Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Airtel — deactivate 3g mobile internet gprs and return charges
I sunil kumar shah . My mobile no. is [protected]. In my cell phone has been activated 3G mobile internet GPRS OFFER unneccessories AND DEDUCT OF Rs.35 on 3.07.2011 my airtel sim card .so please I request to you deactivated 3G Mobile GPRS INTERENET OFFER.SO I request to you please return my money charges immediatly of Rs.35.
thanking you,
yours faithfully
sunil kumar sah
mobile no.[protected].
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Airtel — deactivate browsing charges
inspite of having my GPRS activated on my airtel no [protected], i had deduction of 30 paise per kb for browsing on my cellphone.