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[protected]Original Message[protected]
From: regent.[protected]@airtelmail.in
To: appellate.[protected]@in.airtel.com
Cc: [protected]@trai.gov.in;regent.[protected]@airtelmail.in
Sent: 09/01/2012 01:35:57 PM
Subject: Service Request 10032596 : Replace static ip
Dear Sir/ Madam,
Please intemate us the current situation regarding the replacement of static ip
122.176.119.126 with 122.176.35.195 as per our discussion.
Today given Service Request No. 10032596 by nodal officer and told me that the
problem resolve till 9th Jaunuary 2012 but no one reached at our site till the
time.
Please send your technical person on urgent basis regarding the configuration
of static ip 122.176.35.195. Becuase we also need lots of time to configure &
check connectivity with our German based host of Chevrolet.
Regards
Naveen Chandra
IT - Head
[protected]
Regent Automobiles Private Limited
D-12, Okhla Phase - 1, New Delhi.
Connection no.[protected]
On Fri, Jan 6, 2012 at 6:30 PM, regent wrote:
Dear Sir,
We was using an Airtel Connection A/c. No. 10788101 with static ip
122.176.35.195. Few days back we surrender that connection.
And take another plan in connection no.[protected] in which you given us a
new static ip i.e. 122.176.119.126.
I requested to you please replace the new static ip 122.176.119.126 with our
previous surrender static ip 122.176.35.195.
Our Germany based host configured with static ip122.176.35.195. So please
configure the same static ip as urgent basis.
Required static ip :122.176.35.195.
This is a formality mail as per our telephonic discussion.
Regards,
Naveen Chandra
IT - Head
[protected]
Regent Automobiles Private Limited
Connection no.[protected]
On Fri, Jan 6, 2012 at 12:11 PM, regent wrote:
Dear Jyoti,
We was an old standalone connection of Airtel at our D-12, Okhla Phase 1, site,
in which we need some minor changes but you never make it possible. That's why
you bind us to surrender the old connection & purchase a new one.
But now I want same static ip (122.176.35.195) used in old plan in this new
plan but your executive told us that is a chargeable service and changes charge
Rs. 2500/-.
I doesn't understand that old static ip is free because of we surrender the
plan. Bharti Airtel was bind us to surrender the old plan.
The above issue is raise due to your department, we face lots of problem in our
official work. But you doesn't want to understand our problem & given
assistance. Your company only want to earn for everything. This is not the
way to serve the peoples.
Given me my service request urgent.
Your Dissatisfying Customer
Naveen Chandra
[protected]
Regent Automobiles Pvt. Ltd.
D-12 Okhla Phase 1, New Delhi
New Connection Number :[protected]
Old Connection A/c No. 10788101
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