Airtel — STB not working, complaint wrongly closed

Address:Bangalore, Karnataka

Airtel DTH cust ID [protected] Stb not working since one month

My set top box is not working since nearly one month. I have given complaints multiple times and the complaint gets closed without resolution. No one has visited my place to check the stb. The technician just closes the complaint.
I have tried calling the customer care number multiple times, the service advisor either transfers my call to the feedback ivr or just cuts the call.

Few of the complaint numbers are

30105430
30157267
30003292
30105430
30080135

Himanshu batra
[protected]
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Airtel DTH — STB not working

Airtel DTH ID No.[protected] : The same problem again - STB not working. It was I think replaced 3 months ago only at the cost Rs.300/-. Last evening there was a power cut. Power came after 1/2 hr but this STB is not responding till this morning. ........ Local cable provider would be better option we think.

C. K. Boro, [protected] / [protected].
02/07/2011
Namaste Mr. Batra,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Batra,

This is to inform you that your concern listed 04 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Batra,

We would like to inform you that your concern listed 04 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Batra,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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