I am Airtel retailer from Tamil Nadu. Today morning I have received a call from [protected] airtel number and that person claimed that he is calling from Airtel Mumbai office, asked about my e-recharge balance initially and told that I am eligible for Rs.2500 e-recharge bonus which will credited by Airtel Mumbai and this has no connection Airtel Tamilnadu. Then he had asked me to do a test transaction the below way to get my number registered with them.
I should go to e-recharge menu and easy charge -> Recharge -> customer number to be [protected] -> Amount has to be "01000", he mentioned by putting "0" before will not deduct any money from my e-recharge balance.
I have done the transaction (ID:[protected] and 1000 rupees gone from my e-recharge account. He disconnected the call immediately.
Then I contacted retailer helpdesk 404 and registered a complaint with them and they told they will get back to me in a while but I haven't received any response so far. I even tried to get my money back through Wrong EC retrieval but 404 CC told it is not possible for other state numbers!
I want to take my hard earned money back some how from that fraud airtel number, could you please help me in this regard?
My details:
Name: Karthik Raja
Number: [protected] (Sim is registered in my dad's name P.Subramaniam)
Please let me know if you require any further info Was this information helpful? | 
I cannot agree with the resolution provided.
Airtel Presence claims that they cannot refund my amount (Rs.1000/-) and asked me to file a FIR complaint against that fraudulent Airtel number. Even if I raise FIR or not, a person from Airtel presence confirmed that they cannot refund my money! I don’t know what's the use of raising FIR then!
One thing I am not understanding here is, all the Airtel pre-paid numbers comes under one cloud called "AIRTEL customers", I don’t know how the states within India making differences (Airtel says that state to state wrong EC transfer is not possible). Are they claiming by state wise customers count when they say they got 10lakh customers, etc, .?? NO..
But when it comes to fraudulent activities like this, AIRTEL is not ready to help retailers/Customers to take back their money. AIRTEL is not ready to help customers when they are in problem, they don’t understand one's agony after a loss like this!!
Bottom line, we all work for money and not sure why Airtel is not understanding that! When one of its customers is suffering a loss, it should assist maximum and should capable of satisfying them. They shouldn't leave them just like that.
At least implement a policy to help a retailers/customers like me, implement some new policies in your Airtel cloud please. We retailers accumulate our profit with very little percentage, penny by penny and losing 1000 rupees at a shot is a big loss for us, someone from Airtel should understand it just by standing on our side for a moment.
NOT SATISFIED WITH THE ASSISTANCE PROVIDED..!!