[Resolved] Airtel Telecom & Broadband Service — Airtel Broadband Bill Payment | Harassment | Cheated

Dipen.

from Raipur, Chhattisgarh

Address:

Raipur, Chhattisgarh

Hello Sir/Madam,

Myself, Dipen Majumder (Mobile: [protected]) and I have been using Airtel telecom & broadband since 2008. I always found Airtel Broadband service is better than any other known Internet service providers in India in terms of Quality, Accuracy and excellent Customer Service. But suddenly all of my perceptions about Airtel services turned out to be an absolute disaster.

During May-June 2011, I was out of my city (Raipur, Chhattisgarh) with the family. So, my telephone + broadband bills (Turbo 1299 BB Plan. Telephone no:[protected] / Account no:[protected] of Rs. 7600 (around) for two months remained unpaid & my services were barred. Fair enough !!

I came back home in July, 2011 and after few days I got a call on my cell from a person Mr. RISHI MALIYA (Mobile no: [protected]) from Airtel Office (Raipur). He informed me about the dues and booked an appointment with me to collect the payment. On 15 July 2011 (Friday) he visited my home and I gave him Rs.7500 (in cash) along with a written application for closing the connection (as I was having another Airtel connection). He gave me a signed(by himself) payment collection receipt (serial no:355034) and took my application (for account closure) with him & promised me that he would personally submit the same and my connection (telephone + broadband) will be closed.

After two months I got a new telephone bill of Rs. 3870 mailed to my address. I called 121 & enquired the whole thing. What I got to know was very shocking!!

1) On 15th July 2011, only Rs. 3500 was credited to my Airtel A/C instead of Rs. 7500 (collected from me by Mr. Rishi Maliya)
2) My connection could not be closed as no such ‘A/C closure request’ was received by Airtel at any point of time.

I informed the whole matter to the customer care executive (15th Sep 2011) and asked for his help. He enquired the name & contact no. of the payment collector and also suggested me to mail the whole matter along with the Collection Receipt’s scanned picture to [protected]@airtel.in and [protected]@in.airtel.com. He also booked one complaint (ID:4083738 ) against the issue & also raised a request (ID:4085404) for Account Closure as well. I wrote & email the whole issue with the receipt (scanned ) copy to Airtel on the same day.

Up to this point, I had no problem with Airtel as I understood that the company did not cheat me but one of their employees/hired agent did.

Airtel CCE promised me that –

1) They will look after the whole issue very seriously and come with an appropriate solution within 3 - 4 days.
2) If they find my issue is genuine, they will adjust the bill and take appropriate actions.

Days passed no email, no calls from Airtel. I contacted 121 again and told the whole ‘Mahabharat’ with the previous complaint id(s). The whole process was repeated. New Complaint (ID: 4804266) issued > 2nd Email was sent.

This time the post-complaint scenario was better than before. I got calls from Local Airtel office > told the whole matter again > Gave them the Name and Mobile No. of Mr. Rishi Maliya (as they asked fot that ).

Dramatically Mr. Rishi Maliya called me on the same day and continuously asking for my help as his jobs was under stake. He requested me not to pick up any calls from Airtel or told them that “I am not Dipen Majumder” .. blah..blah.. I strictly denied his request & all suggestions. I had recorded the whole conversation with him on my cell phone.

I was happy and hopeful as I thought some actions were being finally taken on this issue. But for my surprise there was no further call/news I can remember I had received from the company.

Days passed > No further bills > No news from Airtel

I called 121 again on 21st Oct 2011 to know the final status of my issues. One of the Customer Care Executives told me that my connection has been cancelled recently and all the related issues were resolved. (Reference no: 4804266).

I was relaxed !! But not for many days ….

On 21st December 2011 I got a call on my mobile from a Govt. Advocate Manoj Mishra (Mobile no: [protected]) from Delhi Tis Hazari Court He told me that he was calling regarding a case file registered (under Section 420 IPC) against me on Delhi Tis Hazari Court for not paying the outstanding telephone bill of Rs.3441 for the Airtel No:[protected] / Account no: 14051010 and now this case was going to be presented infront of the Justice on the same day at 11.30 AM.

See the height of harassment!!

I told him the whole thing. He then suggested me to make a payment of Rs. 3441 first by visiting the nearest Airtel office/collection center and then provide him the Bill Receipt No. before 11.30 AM and only after that he can process the matter in my favour by sending me an ‘NOC’ first and then he will send a letter to the Company (Bharti )asking them to enquire the whole matter and release a refund to me within just 3 - 4 days.

Immediately after that I called 121 and told the whole matter. The CCE suggested me to do the same as the advocate told me to do and also assured me that this issue will be resolved within 28th December 2011.

Finally I made another Payment of Rs. 3440 (Receipt no:[protected] ) by visiting Airtel office and sms the payment details to Advocate Manoj Mishra.

Atlast I turned out to be a real stupid. Because -

1) An Airtel agent came to my home and collect Rs. 7500 from me but deposit Rs.3500 to Airtel
2) After contacting 121 for more than 10 times I got confirmation on account cancellation and got to know that all issues were solved (ID: 4804266)
3) After 2 months some Govt. Advocate from Delhi called me to inform that Airtel had filed a case (under Section 420 IPC ) against me
4) I had to make another payment of RS.3440 for absolutely no offence.

The latest news on this issue is that I have not received any updates / news from Airtel or any Refunds from anybody. I contacted them today (28 Dec 2011) and Customer Care Executive told me that I need to visit the Airtel office with the Receipts and tell them the whole issue again (I did it two times earlier).

Ridiculous!!! Disgusting!!!!

Sorry for this long post but I have no other way left to express my stupidity for subscribing to Airtel services. I still hope someone behind this forum can really help me out.

I have attached a scanned image containing two payment receipts

+1 photos

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Feb 9, 2020

Complaint marked as Resolved

I am marking this complaint as ‘resolved’ in the year 2020 (after nine years). The local Airtel office contacted me, settled the dues, and suspended that employee.

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Comments

meetsunilkumar

from Pune, Maharashtra

Airtel — Cheating Harrasment

[protected] Forwarded message[protected]
From: Suniil <[protected]@gmail.com>
Date: 13 October 2010 21:55
Subject: Re: Renewal of existing connection vide phone connection : +[protected]
To: Wecare west <wecare.[protected]@airtel.in>

Dear Customer care,

I have asked for a plan 256 kbps unlimited. The bill has been genrated for the same.

It has been brought to my light that i have been offered 512 kbps for upto 5gb and then 128 kbps speed thereafter.

This being said, this is a clear case of cheating me. I have been calling up your customer service help line. and i was assured that the same will be looked into- that i will be revised back to the original plan of 256 kbps.

The customer service agent i spoke to yesterday agreed to the fact that the error was from airtels end and not from my end.

He has confirmed the same by reference to my trailing mail.

This is extremely unprofessional on part of Airtel.

As per Manas- i am quoting the interaction id -1093412.

please do the needful and make sure that i get the plan for which the bill has been generated.

Cheers

On 27 September 2010 12:09, <wecare.[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 27/09/2010 , you have expressed your
concern regarding plan renewal for your Airtel fixed-line [protected].

We would like to inform that as per our records your existing plan Browser
749 (256 Kbps) Yearly Rs.7490/- Plan has been auto generated to another 1
year.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

Mohammed Akthar Pasha
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.

DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄

>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from Suniil <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄

Dear All,
I have spoken with the customr service and they have advised me to write to
your team to renew my existing package.

Please send me the new bill copy.

I would like to pay the bill for the entire year as i would get 2 months
free.
--

Thanks and Kind regards

Suniil
+[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

--
Thanks and Kind regards

Suniil
+[protected]

yogiwake

from Gurgaon, Haryana

Airtel Telecommunication — bill payment

I am bringing an issue to you. I paid Rs. 700 to S.Singh(Airtel Executive)
against the bill of my land line no [protected] on 19 April 2011. The executive
was sent by Airtel itself. My receipt number is 5942032. I have been complaining
to Airtel customer care for past 15 days, but it seems that they are not
bothered about it. Today outgoing service of land line also got disconnected
.The complaint number is 45650226. I request you to kindly consider my complaint
and look into the matter.

Thanks
Yogesh Arora
([protected])

yogiwake

from Gurgaon, Haryana

Mr. Rakesh Ranga
Sir,
Thanks for your response to this issue, but I am not getting any positive response from customer care, in fact I am getting calls to pay the outstanding amount. The same complaint was forwarded to the nodal officer with a scanned copy of bill receipt. Kindly mention the the time period your require for the solution.

Thanks
Yogesh Arora
([protected])

yogiwake

from Gurgaon, Haryana

Thank you very much!!

Sabyasachidh

from Mumbai, Maharashtra

Airtel Broadband — Cheating & Harrasment

Hope you can read and justify why I should not file a lawsuit

There were several instances where I caught them cheating with customers. I had Airtel Broadband for over an year time involving two different connections. A/C numbers 16013469 and [protected].

The connection was taken somewhere about October or November 2010 with A/C number 16013469. The plan was Unlimited 4MBs 10GB for Rs 899+tax. Since day one I started to have an issue with the connection. The connection that was provided to me was Unlimited 512 KBPS 10GB for Rs 899+tax. So I went to your customer service and inspite of taking an complaint for not providing me the correct service they placed a request on my name for plan change without my concern. This took about 20 days for them to rectify the issue. I still had to pay for that month which I did. I had paid additional 500 RS for the Binatone Modem. Trust me this is the worst modem I have seen in my life. The LAN port started to stall and final stopped responding after a month. Requested for a new modem. The engineer came and installed a used modem and told me that there is no stock and will not be able to supply the new modem for 2 days. Two days turned in to 20 still the modem did not arrive. The modem was also having the same problem so I decided to by my own modem.

I just let it go as the service was smooth with no issues till March 2011 until the Servers were put on so called upgrade. After that even though my modem was switched off the the data transfer was shown in my daily usuage. However I have clearly shown the incorrect calculation of the usage and my speed was reduced. I logged a call with the Customer service and the great customer service executive took the complaint as a billing issue. Don’t understand a simple thing if my plan is unlimited usage with the same amount why would I log a billing complaint? My next step was to go to Appellate Officers and Nodal Officers and had proved my point to Alcatel as well who was handling the complaint that time and the service was restored. I had to repeat the same for over 6 times in 6 months. It also so happened that I was out of station for 10 days and received a message that I had exceeded 80% of the usage I was shocked to add to it I didn’t had a wireless connection that time. The electricity connection was disconnected by BESCOM as I was not able pay on time being out of station. I tried to log a complaint with the customer service the person did not want to log a complaint as well so had to request for a disconnection. After 2 days the connection was barred without any communication so I walked up to Airtel Office there no one was bothered to handle a customer who came with a complaint or disconnection all of them were busy and willing to attend only the customers who were looking for a new connection. I was furious with this behavior and asked them for their manager. I was later attended by a senior member but not a manager. I explained him the situation and he called Ms Sowmya ([protected]) supposed to be customer care lead and she assured that the connection will go under retention and will not be disconnected. So I returned home. After 2 days the connection was completely terminated.

Since then I spoke to with Venkat ( [protected]), Sunil ([protected]), Sowmya ([protected]), Ashutosh ([protected]) all assured me that the connection will be re-established within 30 mins which actually never happened. After 5 days someone called me and informed that I have re submit my documents to get the connection re-established as the connection was disconnected. They were not willing to understand that the connection was discontinued on their own will without taking to me. Later one of the technician visited my premise and to install a new connection. There I was given a completely a new connection with a landline connection without any handset with account number [protected]. I was told that the connection will be monitored to check if there was any problem. But soon within 10 days the speed was again slashed. I requested for the activity logs from Airtel which I was denied. In the 1st month only I stopped the payment. This happened in the month of November 2011 and as usual the collection team started calling. I keep telling them why I have discontinued the payment and all I get to hear is “Ok sir I will check with my manager and get back to you”.

And One fine day after returning to office I found that the wire was cut from outside and the wire remaining inside my house was pulled so hard that my mode fell on the floor and broke. I still did not react. The calls disappeared for about 3 months and suddenly one of the executive visited my premise and started with a loud voice that I have to pay the money and we don’t care if you had a problem the connection is in your name and you have to pay the money or else we know how to extract the money. I immediately called the police station seeing this he called his manager and handed over the phone to me. I spoke to a person named Akram and he seems to the manager of the collection team. He wanted to know what was the problems that I had faced with the service and I told him in details and he concluded that I will never ever get a call or message asking to make any payment for this connection at all.

But now I am getting the below message.

Dear Customer, This is Reg Del no. 4204198 for which o/s of Rs. 7459 is overdue since 4mths. Kdly Mk pymt imdtly to avoid legal Proceeding For payment pickup, please do get in touch with our representative. Mr. Ashok on [protected]. (Believe me this is not a typo or a short hand I tried in this message. This is the exact wording of the message I have received).

I called the number and wanted to enquire who was Mr Ashok. He informed that the he is from the legal team of Airtel. I asked him is he aware of the details of the case the reply was typical Airtel I need not have to know the details of the call this is not my Job I don’t get paid for this. I will check and get back to you.

Customer inconvenience

1. Incorrect information supplied while changing the plan.
2. Money taken but service not provided.
3. Connection disconnected without confirmation.
4. Connection disconnected under retention.
5. Information denied.
6. Connection completely changed without customers concern.
7. Harassment through recovery agents and collection calls.

There is nothing much of customer service you can expect from Airtel.