Airtel Telemedia Services — from being a proud customer of airtel now i became most abused and harassed customer by airtel.

suzerainsalman

from Hosur, Tamil Nadu

Address:

Karnataka

@airtel
hi. my name is salman...my i'm a old customer o[censored]..before i was a happy customer. my old number is[protected]
i'm using airtel landline and broadband from past 8 years.i forced many of my friends to shift to airtel ..around 7-8 friends ditch BSNL for airtel broadband..
recently i happened to shift my residence from double road to Begur road.
i placed a request 2 months prior to shifting about feasibility. with in 3 days i was confirmed by airtel customer care that airtel network is available in Begur road..
while shifting my residence i placed a request to airtel to shift landline to Begur road residence. they took the request after 10 days they said ports are full so they won't be able to give me the connection.
As we were using airtel from past 8 years my dad used this number as office number too and printed on our finished products .which we manufacture .this number is with all our customers , relatives and family friends ..
now we facing serious problem as they took cancellation request for my number else i should pay monthly rentals every month without using the service. I got an idea and placed a request for getting a new connection from airtel landline..
with in 4 working days i got landline at home..
what is this ..don't u think its so bad . they were unable to shift my connection because o[censored]navailability of ports ..but when it comes to new connection ports were available to them.. i started disliking airtel..really bad.

after getting new connection i asked airtel to at least change the number ..now i have airtel line at home i just asked them to change the new number with my 8 year old number..
airtel people told me , first that old number should get cancelled only then they would be able replace it.. they took the request on 6th of October now its 2 of December .. still they processing the request of cancellation .. because of airtel's customer care inability to solve my queries i had to face lots of problems that lead to losses.

few days back when i spoke with airtel executive on this issue.. he said that they giving my airtel number to a new customer..

after 2 days again when i called customer care..
a executive transferred my call to her higher authority..
higher authority said they already gave this number to a new customer 18 months back..he also said 24 months got over after cancellation of this number so why the hell i'm calling them now. check out how much they lie..i told him to first confirm the customer details instead of telling false details. or lying

i got angry and told him that i would cancel all other numbers too. he requested me to give the cancellation request of all my number to him right then..
from being a proud customer of airtel now i became most abused and harassed customer by airtel.

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Comments

abhinav007parker

from New Delhi, Delhi

i vil say one thing. These MNC's ( airtel, idea, vodafone ) vil just forget u once u face any issue and u try to contact them t get it sorted. Lemme tel u my case. we had recntly shifted house to a new place n were looking 4 a broadband connection. Found airtel, called the no. in advertisement, wid in hrs got a call frm there local sales representive who came to the house, said the connection vil b done in 48 hrs, paid him the istallation charges. Everything done wid in 3 hrs. . . . Now i had to wait for a week to get the connection, y ? coz when v called after 2 days v got to kno dat there r no availble ports in the area, he said he vil try to arrange a free port n vil lu into the matters. Nathing happnd. Then v called the customer care to complain, v did the complain n within hrs got a call again frm smother airtel sales guy, who said that he cn provide me a new connection if i cancel the previous one, he came to r house in just half an hr, took the installtion money for a new connection n said he is going to forward a request to cancel my previous order. Again v had to wait for 4 days, v had to call him atleast 5 times a day for updates, n he was constanly giving us talla, today there was this problem tomorrow u vil definitly hve the connection blah blah blah. then finally after 5 days the installation team came, installed or did watever the hell they wanted to do, n said that ib vil need to wait till monday coz dat day wz satday n the nxt day wz sunday. So i waited till monday, the connection got active but smone frm airtel came n said plz don not use ur connection ( BB and Landline, both ) as it was smone's else connection or a wrong connection . Again had to wait for 2 days for thi sproblem to get sorted out. Finally had the BB frm Wednesday 13 days frm the first order.
So the question is, if the first guy was saying - " ports are not available ", then hw did the second one fullfilled the order.
N u kno wat the best part was, that the final installation which was done, was for the vry first order ( in which they said v cn not provide u BB coz no Ports r available ) . On wednesday i got a call frm the guy wid whom i had placed the second order saaying the connection dat has been activated is the first one, not the second one as v were thinking, n the installation team had screwd up !!! And he had the guts to ask me to cancel my activated connection n again apply for the second connection . . .