Hi,
My name is Vijayaraghavan. I am from Chennai.
I am undergoing a humiliating treatment from the Airtel DTH People especially the Customer Support. I paid through net banking for the multiple connection and it is more than few days the executives are not responding to answer us with surity. They either cut the line or just to put us off, give some dummy commitment which actually goes to other executives as news. Knowing our problems better, they disconnect when we start raising a complaint.
Here are the details:
My customer ID is [protected] and I have my Transaction Number IGB1803258. I approached Airtel on 16th June 2012 to get the Multi-connection.
Stage 1: When I ordered for Multiple COnnection, one of the support executives asked me to recharge for Rs.1200/- and then asked to speak to her. Believing it, I did the same through internet banking and recharged the amount. In the next call, the other support executive said that it has to be paid through cr or dr card or net banking. I did that too. Now, I have already invested Rs. 1200/ in my account with Airtel, which was unncessary. Again for the new connection, I paid Rs.1190/-. For the new connection, there is no reply until now.
Stage 2: My request was WRONGLY taken as "Transfer Request" (which I came to know only at the end of dubious transaction) and one of the Airtel Engineer by name Prakasan visited my house on Sunday 17th June 2012 around 1 pm. He said that the charges would be Rs. 200 + he wanted to buy some clamps and switches. He took off my switches and open all cabling racks at my house and vanished on that day. I had to beg and threaten him to get my switches back on the next day without any money given to him.
Most Calls are wantonly disconnected or dragged with unwanted music for a long time ( In my case it has gone beyond 12 minutes at one time) just because they are unable to give the commitment. Leaders of Airtel are just watching the number of increasing complaints in all sectors. In fact, people at the Appallette level (for my mobile phone complaint) are not replying our calls or not responding to mails. The call Tickets are closed without talking to us. I believe Airtel is getting affected by these ineffective Call Center people and it is high time they need to realize this fact.
I am with Airtel for the past 8+ years and almost in all services of them. In the last 6 months time, the customer support is extremely bad and it is going beyond escalations. Shame that they could not provide any other escalation matrix in the website and none is coming for rescue.
Can anyone let me know how I need to take it to the last level of escalation especially in this DTH Division of Airtel? Support and services are PATHETIC. Please help.
Thanks
Vijayaraghavan R
Chennai 600077
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