[Resolved] Airtel — Unauthorized Charges (subsserv home remedies)

aniboooo

Address:

Hyderabad, Andhra Pradesh

I usually pay my Airtel bill directly online without any hesitation. However upon checking the bill this cycle, it appears there is a daily SMS under the category "subsserv_home remedies" that is being sent everyday and charged Rs.3/- a day.

I have no idea what this is and my phone has no messages sent to any number that i don't recognize.

Request having this service disabled and the charges reversed at the earliest.

I'm not comfortable sharing my number on a public forum, so please message me and i will provide the number,.

Regards,
Abhinav Murari

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Oct 22, 2016

Complaint marked as Resolved

Verified Support

Mar 15, 2013

Airtel Customer Care's response Namaste Mr. Murari,

This is to inform you that your concern listed on 14 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Comments

Ashokkumar. M

from Bengaluru, Karnataka

Airtel — Unauthorized SMS charges

Dear sir,

I have been using the AIRTEL number for the past 4 months. I am using the SMS special vouchers Rs 52 to send free SMS.

But Still i have been charged for Rs 0.60 paisa/SMS, i have made complaint to customer care they said they will take it as complaint and refund the money. It was happened in the last month, but still there is no reply.

This month also i have been charged for SMS, even after paying the special vouchers. I made enquary in the customer care but did not answer properly. Please make necessary action.

sanjay

from Chennai, Tamil Nadu

Airtel — inauthorised charges done

i was just buying some game tokens from mobile through paymo(pay by mobile)the payment process was going on .i received a msg from airtel live that i am charged 99 for downloading games but i was never charged.i never went to airtel live.my payment progress halted.the money that i was supposed to give to paymo i suppose was mistakenly charged by airtel live for downloading game which i never did.i contacted paymo .they said they need the mobile bill details so that they can help.i was charged rs.99 on 20 april 2010.i kindly request u correct my payment process i request u to send the bill details for my mobile [protected],thank u

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Murari,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33