Airtel — unnecessarily billed for a postpaid connection

Address:

Bangalore, Karnataka

I had an Airtel mobile postpaid connection and was using it from January 2012. I was happy with the services for a span of four months. But after that they started charging me unnecessarily for the internet usage. I had not observed it for a couple of months and had paid the bill, but later it became a habit for them and started charging me more. I had to report the problem every month and I kept on getting wrong information from all the agents. I had to spend hours on the phone explaining things and finally they would revise the bill which happened for a good 3 months. In the month of September again i received the same kind of bill and I clearly explained them that its their mistake and I would not pay the bill. I did not make the payment till January but the services were still on. I had also told them to disconnect the services but they did not do that either. Finally in the first week of January they disconnected the connection and they have billed me approx 9000/-, and the funniest part is they have billed me from 17th of Jan to 16th of Feb when the number was completely disconnected. I hope Airtel do no do the same with all the other customers as well.