[Resolved] Airtel — Unpaid bills
DãDÃ©váº¯ng SÃn on Jan 23, 2013
Airtel broadband service
In the month of july(cant remember the date) i activated the Airtel broadband service with Rs999 plan(10GB@2MBPS, post 10GB@256kb/s) for which their agent when visited my house to start the service, took Rs1000 as activation fees + Rs500(god knows for what) on the condition that these Rs500 will be deducted from the monthly rental next time my bill come for the next month. It should be noted that the modem was provided from my side. The agent assured me that not a single penny extra will be charged(if calls are not used) and the bill will be 999-500=499(due to pre payment), and then usual Rs999/month bill will be dispatched for which another agent from the company will come to my house to whom i have to submit the bill payment amount. But as i(came to) know that 'tax' too are added in each bill making monthly bill over Rs1100/mnth approx, i question why was i put into dark the whole time about 'taxes'?? The agent DID NOT tell me once anything about such taxes. Nevertheless apart from this, neither the bill came to my house nor any agent on their behalf(as was proposed by that initial agent) to collect the payment, In the mean time, i (relying solely on a WRITTEN BILL/AGENT to pay my dues) didn't took any initiative to recharge my account(unfortunate mistake on my account) due to which within 48 hours my internet connection was cut-off(i would like to remind the status-Rs1500 from me, 1 month use from their side) and till date(13th dec 2012) i HAVEN'T USED A SINGLE KB OF DATA after de-activation.
Now its been over 3 months when their first executives called me and announced my unpaid bill amounting to over Rs3500!!!!(3 months amount about 3-4 weeks ago). I made him understand the whole situation right from starting till end, and again to another executive, and again to another, and again, and again till i started ignoring their calls(sorry from my side but i was forced too, i can't explain the whole thing to a newbie again and again, i am a university student, i got a college to attend).
Recently some moments before i am writing this again one of their agent called me and i picked it up to resolve it completely(so irritating) and told my whole story again, they say i need to pay the bills, i say DID I USED INTERNET FOR THAT 3 MONTHS??? If internet was deactivated right after the end of 1 month usage, where does this bill arises, and if the bill arises, where is the usage from my side???, Are they expecting the customer to pay the bill for that purpose which he didn't even use(not even knew if he could even use as the service was deactivated). They now say that an email was dispatched to your id(that was my fathers email address) and that you should have known, i don't even open 'my' email account forget about my fathers(sorry from my part again)
Now all i know that its NOT ME whose duping them of any disadvantageous usage, i had already (more than)paid for whatever i used and don't find myself liable to pay any further bill. Although i challenge the co that if they find me that i used atleast 10+10+10GB of data(3 months usage quota for which they are showing me the bill) I AM AND I WILL PAY THE DUE AMMOUNT(which they surely can know and prove whether i have used or not).
I know this is a sticky situation but instead of pestering an innocent customer, one should question the agent which first activated the plan on my system and took Rs1500 from me. The modem is biting dust in my room as i have pledged never to use broadband in my life ever again(use a prepaid one or in my mobile) and so if they want can come and take it away and everything but please DON'T EXPECT THE CUSTOMER TO PAY THE BILL FOR THAT SOURCE WHICH HE HASN'T USED EVEN A BIT.
I thereby announce that i won't pick any of their further calls
Hope they understand the situation and resolve the issue and stop buzzing me for that reason from which neither party can benefit anything.
Complaint marked as Resolved Oct 19, 2016
Airtel Customer Care's response, Jan 31, 2013
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at firstname.lastname@example.org.
We assure you that we are committed to resolving the issue to your satisfaction.
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
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