Airtel — Unsolicited calls from Pakistan

Nikhil Gupta

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh

I have two Airtel postpaid numbers, lets call them number A and number B. On April 21 2013, I got a call from a Pakistan number [protected] on my first Airtel postpaid number (A) at 9:57 pm. When I got this call, I immediately received it but nobody responded from the other side.

Within a minute's time, I got another call, from this same Pakistan number, on my other Airtel postpaid number (B)!!! The time was 9:58pm. I literally freaked out, but had the courage to receive this call also. During this call too, nobody responded and I hung up the phone.

My observation from this incident is that the way I got subsequent calls on both my Airtel postpaid numbers(in a sequential manner within a minute) is the same way in which I receive various calls from Airtel customer care. For example, in case the due date is coming closer, I receive a call on my first number, A and the per-recorded message is played. Within a minute or two, I receive a call on my other number with the same message! In the same way, even the Airtel customer care executives also make calls in the same sequence and with the same time lag of around one minute.

The pattern of such calls always remains the same - I always receive the first call on A and only after that I receive the call on B. This has never happened that the call is first received on B and then on A.

The pattern clearly suggests that it is Airtel and Airtel only which makes/solicits these calls. Only God knows, what personal info of their customers are they channeling to Pakistan agencies with such calls.

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Comments

salma A.bichu

from Mumbai, Maharashtra

AirTel — unsolicited scheme

we have total 5 mobile prepaid connections of Airtel,, NOS- [protected] / [protected] / [protected] / [protected] and there is complete anarchy as far as customer interest and protection of balance is concerned.Every month service provider that Airtel has been deducting from our talk time for unsolicited schemes.
every month they activating different schemes and deducting talk time without taking our consent and 121 service is complete farce.
problem is not that they are doing such thing but doing with impunity.

do the needful

gs_315

from Noida, Uttar Pradesh

airtel number — Unsolicited Call

Sir

I am receiving continuous fake call from an airtel number [protected] from about 2-3 weeks. i am very disturbed as the caller despite rejection continuously recalling in d interval of 2-3 days. please identify the caller or make this number not to call me again.

thanking you

Satishp

from Ernakulam, Kerala

AirTel — Unsolicited Calls.

Hi,

I am getting repeated calls from the Number[protected]. Whoever is calling, immediately disconnects after I answer the call. This has been happening for many days now. I tried to trace the location of the number, and I find that it is an Airtel number from the Bihar / Jharkand area. I am from south India, and have no reason to receive any calls from anybody from this area. Today I received another call from another number[protected], again from the same location.

Kindly take appropriate actions against these numbers.

Thanks and Regards.

Satishp

from Ernakulam, Kerala

Hi,

I had, as you suggested, mailed to [protected]@in.airtel.com. The response I got was to file an FIR with the police station. I was already aware of that option. The intention of posting my complaint here, was to know if there was any other way to have the issue resolved, other that the only option of filing a police complaint. Now that I know that there is nothing that can be done from your side, I'd prefer to close the complaint that I posted here.

Thanks and Regards.
- Satish.

Shijumon

from Gurgaon, Haryana

AirTel — Unsolicited call

Dear Sir,

I have been receiving calls from an unknown number which is - [protected]. Can you please suggest or help to resolve this issue by warning the person to avoid his/her calIs.

Thank you.

Nikhil Gupta

from Delhi, Delhi

Called Airtel Customer Care from number B -

After submitting this complaint, I called Airtel customer care. First time they responded (name oof executive was Manisha) but when I dug down deeper, the executive said she is transferring the call to her senior. After that the call was disconnected from their side.

Second time Priyanka picked up - Said not able to register request. Gave an email id - 121(at)in(dot)airtel(dot)com to register the complaint
Told that their system automatically doesn't accept request for unsolicited calls made from Pakistan. Executives are educated such that all calls made from Pakistan are lottery related. Said response on the email will be within 24 hours, suggested to mention mobile no. A or B in subject.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Gupta,

We would request you to kindly ignore these calls and messages and don't revert on such calls and messages. For more details please refer this link. http://www.airtel.in/important-alerts/

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Nikhil Gupta

from Delhi, Delhi

Dear Mr. Ranga,

I think we have missed the point here. I would like Airtel to explicitly agree that these calls have not been made/solicited by Airtel.

Why I am insisting on this point is because I have a very strong reason to believe that these calls ARE made by Airtel.

If not, then please let me know about the same so that I can further explore all the legal remedies for this perennial issue.