[Resolved]  Airtel — Disconnection & Adjustment of Security Deposit

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,

I was holding Airtel landline phone number[protected] with internet facility. For the last two months internet was working intermittently. Despite several requests and complaints, Airtel did not rectify the problem. Every time they tried to persuade us to continue with the service assuring that the complaint will be resolved.

Finally, fed up with Airtel’s false promises and poor response to resolve the problem, I decided to discontinue with the phone and internet facility. My complaints 41276262 dated[protected], 41504638 dated[protected] and 41627470 dated[protected] and e-mail to [protected]@airtel.in dated 10/01/2011 is reproduced at the end of this mail.

I received a bill of Rs1081/- to be paid for the month of December 2010. I received a call from a supposedly Airtel executive to pay the bill before disconnection. On enquiry about the security deposited by me the executive informed that I had given a cash security deposit of Rs500/- After much haggling the executive agreed to adjust the amount of Rs500/- with the bill amount.

On checking my documents I found a security deposit receipt of Rs850/- also.

On 24 Jan 2011 I received several calls from[protected]. A girl was on line, who refused to disclose her identity insisted upon me to deposit the full amount of Rs1081/- to settle the bill. She verbally assured that Rs1350 (500+850) would be refunded within 24 hours of deposit of Rs1081/- I requested her to send an e-mail assuring the refund within 24 hours. She refused to send the confirmatory mail and threatened that if I do not pay up Rs1081/- in cash then Airtel will continue billing me and I will have to pay much more.

As such I have lost faith in Airtel services and can not rely on just a phone call saying that my deposit will be refunded. I am also not sure if the phone call is from bonafide Airtel office or from someone else.

Subsequently, the phone instrument and the modem were collected by an Airtel executive on[protected].

I request your good self to intervene in the matter for the following:

• Arrange to get my refund
• Arrange to get a formal letter of disconnection from Airtel
• Protect users from threats by Airtel
• Penalize Airtel for the not providing satisfactory services but charging the users
• Accept discontinuation request from users without any hassles
• Provision to discontinue service by simply sending an IVR code from Landline number
• Immediate refund of security money after adjustment of bill amount
• Penal action in case o[censored]se of threatening language by Airtel
• Method of identification to ensure that the call is being originated from bonafide office and member of Aitel

Hoping to get justice from your good office,

With best regards,

Wing Commander (Retd.) KK Grover
[protected]
E-mail kk.[protected]@gmail.com

****************** E-mail to Airtel for Disconnection ***************

[protected]@airtel.in to me
show details Jan 10

Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 10/01/2011, you have expressed concern regarding delay in cancellation for your airtel fixed-line [protected].

We would like to inform that your request for cancellation is already registered with reference number 1332136.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.




warm regards,

Rashmita Raj Laxmi
customer care executive
bharti airtel limited