[Resolved] Airtel — Phone not working and charges | |||
Hi This is i regards to my Mobile number [protected] its a Land line phone which is like a wireless handset from last two months i am not able to use it. The Problem was one day suddenly it asked for pin number which i punched in wrong and then it asked for PUK number so i called customer service from My sisters phone, the advisor asked me to remove the Sim from my landline phone. which i knew i should not bcoz it have charged me in the past some RS-250.. i told him abt the same.. he said dont worry its fine. i took assurance from him and then i removed the Sim. later when i put the Sim back ..it just displayed Emergency, again i called up the customer care. this time they refuse saying they dont handle landline query and i need to go to Airtel gallery. which i did later in a week . at the Airtel gallery in vasai west near station, they said there is a charge again for the same amount and suggested me to convert it to mobile phone, i said i can not convert it to mobile phone as all my numbers are store and i was pretty happy the the landline scheme, i told them disconnect it as i am not able to use it and dont want it as mobile number... and now i have got a bill for Rs-276. without using it and the too when i have asked the to disconnect.. i am tired going to the airtel gallery.. please get it is resolve. i would love to keep the landline as it was working before but not ready to pay the charge and the bill for which i have not used.. its not abt the money its abt the principles Hoping this will be sorted out and wait for ur reply Rozy Lobo Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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