[Resolved]  Airtel — Very Bad customer service, and negligence

airtel customer — bad user

you call on this no.[protected] and hear all kinds of abuse. such users needs to be punished but since airtel has no directory it is difficult to know who this bad guy is.

AirTel — very very bad service

i hav activated my hellotune of aditi song of jane tu ya jane na film. but it is not ringing. behind that i got airtel hello tune automatically. i paid Rs50 for the hellotune. my money is not refunded nor my hellotune. customer care is responding so badly as i called them 10 times.

very very bad service of airtel.
never trust airtel.

AirTel — sim card in customer care

TO WHOM EVER IT MAY CONCERN

I M NOT ATALL HAPPY WIT AIRTEL SERVICES.FIRSTLY DEY NEED TO IMPROVISE ON CUSTOMER CARE WIT THEIR CAL CENTRE PEOPLE.THEY DONT KNO HOW TO SPEAK TO THEIR CLIENTS.
SECONDLY I HAD TAKEN A DUPLICATE SIM CARD ON 25/08/08 AT 2 PM N WAS TOLD MY PHONE WIL GET ACTIVATED BY 6 PM AND TIL TODAY THE 27TH MY PHONE IS STILL NOT ACTIVATED...WAT KIND OF SERVICE IS THIS...

Airtel — VERY BAD SERVICE

AIRTEL COMP PANDING 90 DAYS[protected]

1 NO OUT GOING CALL SERVICE

2 INTERNET NOT PROB WORK

3 TOTAL COMP 369

4TODAY REF NO[protected] DT 6/6/08...

PRITPAL SINGH
[protected]

AirTel — Airtel Customer Service Very bad

Sir,
I use airtel prepaid connection in past two years.i have airtel booster pack for free sms.some times airtel charged for my sms what can i do.i unable to reach airtel customer service 121 or 198 i m calling customer service here i get recorded voice only .how to i get my past two days sms list

Jayaprakash Rajendran
426, Sakthi Nagar, Aladi Road
Virudhachalam - 606001.
Cuddalore dist.
Tamil Nadu
India - 91.
Mail To : [protected]@yahoo.com
Mobile No :91- [protected]

airtel customer — Complaint aginst Mobile Phone No. 9815764987

Sir,
This is the complaint against the mobile user no. [protected] who intentionally disturb my sister by giving unparliamantary remarks by mobile on voice as well as SMS since two weeks on her vodaphone Number. He never picks up the phone as & when I call from other number to speak to me. Your honour I humble request you to please identify the correct person from where he belongs so that I can register FIR against him. For record prupose you can check his September month outgoing calls and SMS for the authenticty. As a citizen of an Independent country I request you to please resolve this issue by identify the person so that legal action may be taken against him. Anticipating an early action from your side.

Airtel Sim Card — Customer Care Negligence

Customer care is not attending the calls since 3 days. I wanted to contact customer care regarding operation of Internet through mobile. Employees at customer care responded very badly and disconnected the internet services fully and they are doing lose talk. The person who contacted at customer care name was Sanjay. if within 3 hrs internet connectivity through my airtel no.[protected] is not started through mobile portabilty I will hire other company services.


Rahul Dwivedi
Zila Panchayat Anuppur (M.P.)
[protected]

Hi Mr Mittal,

We have atleast 3-4connections of Airtel however i am not too sure will i be keeping one of them or not. It would hardly matter to Bharti as a group however i'll ensure that i wont recommend airtel to anyone going forward.
My concern is not that i lost 300rs its more to do with:

- The way customer is TREATED
- BOTH the customer services paid number DOESNT work
- I have not received any resolution from your meticulous team
- Got an auto mailer of receiving resolution in 24 hours however NO calls & No emails from Airtel team

This is the most ridiculous customer service i have ever got. I would rather RECOMMEND you to CHANGE the call center service provider who is bring BAD name to your brand.

I am DEFINITELY OFF Airtel network for life and will blog this where-ever possible.

- Arun

Original Complaint made 3days back and NO RESPONSE!

Team,

This is with regards to pathetic services Airtel is offering. I have Pre-Paid connection Mobile#[protected] which is used by My Mother and due to some issue at your end she is getting some senseless Cricket updates which she never opted for and her account balance (Rs 300) is getting deducted for no reasons which stands NIL now.

I tried calling you from a different network number however both your customer service numbers [protected] & [protected] says its a wrong number so i have no one and no ways to reach you guys to complaint even.

I myself work for service industry and understand how customer service works but this is absolutely hopeless customer experience which i got.

I need a call back with resolution on Mobile No#[protected] within next 24 hours and in case of no response i would go ahead and switch on my services with number portability to one of your competitors who are atleast sensitive enough to such customer grievance and would ensure to reach the top level in Bharti (Sunil Mittal).

- Arun Sharma

AirTel — Very Bad Service

Hi,

I had applied for restarting my airtel internet connection 2 weeks before and someone from airtell called and promised to restart the connection within 3 days.
That 3 days went on till 2 weeks and i never got a call from them. i had to call them every time to get an update and today they tell me that they cant give me a connection.
A person comes from Airtel and tekes all the doccuments, promises to give the connection and after making me wait for 2 weeks just tells that we cant give the connection. They made me waste my time and money and in return giving nothing.

I would suggest all the people reading this to thing twice before applying Airtel Connection or try some different connection rather that going for Airtel.

Hi Rakesh,

my contact no. is [protected].
Do give a call and resolve this as it now has been more that 2 weeks and no one has responded with ny thig till now.
your people in office just tell me that they will call bach in an hour or 2 and no one ever calls back.
make sure that yoy provide me with a connection as soon.

it has been a week now since i gave my contact details and still no response.
The worst service one can receive...!!!

Airtel customer care — negligence

I call up Airtel customer care to assist me with some doubt, mostly the line didn't go through, other times without even asking thereason why i called them they told me to call back after 15/20 mins, didn't even gave me time to speak

AirTel — Bad customer services

Hello,

Ref- [protected]

I'm prepaid User of Airtel from more then 1 year. From Last few days I'm checking that my airtle account balance getting debited by Rs 3. So i called Airtel's customer services. Now I'm shocked that what daring people are there. I talked to a lady. I told her my problem. She told me that you have been subscribed for something (which I don't know). I told her that I have not subscribed anything then refund my money back. Then she told me that your account will be debited like this, we will not processed any refund. I asked her name then she hanged up the phone.

I'm really shocked that a CSR can talk like this. what a customer services that Airtel is providing. They debit money from there customer account n when a customer call customer services then they behave like this.

Please anyone help me. I want to file a case against Airtel. I have the recording of that call too as evidence.

Nitesh Kumar
[protected]
nitesh.[protected]@moftware.com

Same happened with me... and they have deducted 46rs from my account.

The customer service is just waste and we can not help it because all other mobile service is the same.

yes I received my money back...But you should do something for your customer services.

Hi Deepak,

The issue is still open. it is not solved yet, i got a call from airtel telling they will ssooooonnn solve the issue and the soon is still coming.!!!

Azhar