[Resolved]  Airtel — OFFER PROMISED BUT NOT GIVEN

Address:

West Bengal

I HAVE PORTED FROM VODAFONE TO AIRTEL.
ON THE PORT BEING SUCCESSFUL(1.12.2011) I CALLED IN AIRTEL CUSTOMER CARE TO KNOW MY TARRIFF PLAN
THE CUSTOMER CARE EXECUTIVE INFORMED ME THAT I HAD GOT 800 AIRTEL TO AIRTEL FREE MINUTES 5OO SMS AFTER WHICH MY AIRTEL TO AIRTEL CALL CHARGES WOULD BE 10 PAISE PER MINUTE AND AIRTEL TO OTHER MOBILE 60 PAISE PER MINUTE VALID FOR ONE YEAR.
WHEN THE FREE MINUTES WERE OVER I WAS BEING CHARGED @25 PAISE PER MINUTE ON LOCAL AIRTEL CALLS INSTEAD OF 10 PAISE PER MINUTE.
AFTER THIS I CALLED AIRTEL CUSTOMER CARE (ON 1.1.2012) TO ENQUIRE ABOUT THE MATTER AND I WAS TOLD THAT I NEED TO MAKE A COMPLAINT TO THE NODAL AUTHORITY OF AIRTEL.
I MADE A COMPLAINT WITH THE AFORESAID AUTHORITY AND IT WAS ADRESSED BY MISS DEEPIKA ON 3.1.2012 .
THEN ON 9.1.2012 I RECEIVED A CALL FROM AIRTEL SAYING THAT THE MATTER WAS RESOLVED.
I HAD HARDLY HUNG UP THE CALL WHEN I MADE A LOCAL CALL ON AN AIRTEL NUMBER AND I WAS CHARGED @25 PAISE PER MINUTE.
I CALLED UP THE NODAL AUTHORITY OF AIRTEL ONCE MORE TO MAKE A COMPLAINT.
THIS TIME THE COMPLAINT WAS ADDRESSED BY MR. ANIRBAN DEY WHO TOLD ME THAT THERE WAS NO SUCH OFFER FOR CUSTOMERS WHO PORT INTO AIRTEL FROM OTHER NETWORKS AND THAT IT WAS THE MISTAKE OF THE CUSTOMER CASE EXECUTIVE WHO GAVE ME WRONG INFORMATION.
HE ALSO INFORMED ME THAT THE CUSTOMER CARE EXECUTIVE HAD NO AUTHORITY TO GIVE ME INFORMATION ABOUT MY TARRIFF.
MY QUESTION IS WHY SHOULD AN INNOCENT CONSUMER SUFFER FOR A FAULT ON THE PART OF A PERSON WHO ASSUMES THE CHARACTER OF A REPRESENTATIVE OF SUCH A WIDELY USED MULTINATIONAL SERVICE PROVIDER?
THEREFORE ITS MY REQUEST THAT I SHOULD GET THE TARRIFF INFORMED TO ME BY THE CUSTOMER CARE EXECUTIVE FOR THE INFORMED PERIOD.
- MAYANK AGARWAL (CONSUMER)
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