Airtel — Worst Customer Service from Bharti Airtel

AirTel — Airtel Worst Customer Service

Dear Friends,

I am posting this as due to AIRTEL worst customer service. Here is my case…

I have filled the enrollment form on 2nd Feb , 2011 for AIRTEL BROADBAND CONNECTION through customer care executive – Mr Pramod , made a cash deposit of Rs.500/-( which as per the normal process would be adjusted through first bill).

Mr.Pramod committed that Airtel Broadband connection will be installed on 3rd Feb 2011 positively by evening . On 3rd Feb 2011 received a call from Mr.DIGVIJAY (customer care executive) that there are some technical up gradations, so will not be able to install it on 3rd Feb 2011 and committed that it would be installed on 4th Feb 2011. I though it’s a reasonable thing to wait for 4th Feb 2011.

On 4th Feb 2011 , called up at AIRTEL Customer service provided them my CEF number , they advised that the details yet not updated I there system. Again called up Mr.Pramod for the same he advised that AIRTEL engineers are on the way for installation , waited for next 1.5 hr – 2 hrs but no one came at my place. Then again called up Mr.DIGVIJAY, when I gave him a reference of a call that he made to me on 3rd Feb 2011 informing about the reason that he gave me related to technical up gradation , on this he completely refused that he hasn’t made any call to me and was very rude talking to me on phone. He then gave me another reason that my connection number has not yet come as due to some Bar code problem.

I still don’t understand what the hell has happened to AIRTEL customer sevice. A bunch of frauds sitting at a customer care department who blames customer that he is telling lie.
Friends think twice before going for any AIRTEL service.

Abhinav……..

AirTel — Worst Customer Customer Service

This is regarding my issue unable to receive some of incomming calls
sometimes the caller is receiving message either the number does not
exit or the number is not reachable, m facing this issue since last
month or may b more than that once one of my friend complained me that
he was not able to call me at that time i came to know that their was
some issue immediately I logged a complaint regarding the same at
Airtel customer care at 198, they told me that they will escalate the
issue to the concern Dept & will get back to me, after I got a call
from Airtel saying that just switch off & switch on my handset they
have reset my network settings, & will now get all the calls without
any issues.
after 2 days the same issue I faced i again called customer care &
launched the complaint now the representative told me that their might
b some problem with ur handset or with ur sim check changing ur
handset & go to the Airtel outlet & get ur sim checked ,firstly i
changed my handset but the issue was still their so I decided to go to
Airtel outlet yesterday 3rd March 2011 evening around 7 pm I went to
T-nagar Chennai Airtel Outlet ,they guided me to the Postpaid
representative ,I told him m facing the issue about incoming calls he
told me call the customer care no they will assist u ,i told him take
my complaint no u will get my complaint history as the representatine
told me the seme to do after visiting the outlet, after my request of
3-4 times he asked my cell no and started to search the same on his PC
& he replied that their is a TAT of 30 days to resolve ur complaint so
go from here Airtel will call u regarding the same & he was not
listening to me at all so I stepped out from the outlet & called the
Airtel customer care & told them what all happened the representative
told me we will take the complaint & mean while u go to some other
Airtel Outlet they will help u out, I told him i will not go to any
outlet again to get my self Insulted.
While I was getting the connection the representative came 2-3 times
to my home for getting me the connection & at the time of error no one
is helping me out.

So is this the way Airtel handels customer calls.
Even it is almost 3-4 days since i have send this mail to airtel but they have not a single time will to answer the complaint .....i my bill is overdue for 1 day also 100 times they will call but not for the customer's help.....................


Regards
Sumit

AirTel — Worst customer service.

Hi all,
This to compliant that airtel in maharashtra have poor service. I am from tamilnadu there also i'm using airtel, but here when i reach customer care they are not even responding in english. I don't know hindhi or marathi. how to surveys with airtel network i don't know...

my no [protected]

Airtel — Worst customer support

Please find the attached Bill for the current month & last bill payment receipt.

Though complete bill payment was done it is showing only 128/- are paid.

& Late payment fee is charged to the current bill.

Please clarify.