[Resolved]  Airtel SMS Unlimited Service — sms unlimited service

Address:

East Singhbhum, Jharkhand

PLEASE DONT HELP ME..................

I MAY SOUND RUDE BUT TO YOUR UTTER SURPRISE I HV STARTED WRITING THE COMPLAINTS SINCE 29TH OF MARCH 2010. THE MOTONOUS REPLY HAD MADE ME SICK. MY TRANS ID NO. IS[protected] REGARDING RS.21/- UNLIMITED SMS PACK. U ONLY TELL ME WHETHER THE PROBLEM WILL BE SOLVED OR NOT. IF NOT PLEASE DONT GIVE ME ANOTHER SERVICE REQUEST NUMBER. TODAY IS 4TH OF APRIL ALMOST 8 DAYS. MY MONEY IS IN VAIN. AND RS.1/- IS STILL DEDUCTING IF I AM SENDING SMS.


S GANESH


On Sat, 03 Apr 2010 09:10:24 +0530 wrote
>Dear Customer,


According to your previous interaction you have expressed concern regarding wrong SMS for your Airtel mobile number [protected].


We regret the inconvenience caused in this regard. We understand your concern and will work towards resolving the same.


We would like to inform you that your concern regarding wrong SMS charges has been registered with the Service Request number for the same is [protected].


We will revert to you on or before by 07/04/10. We request your cooperation till such time.


For further assistance, mail us at [protected]@airtelindia.com.


We would be glad to have your feedback on our response. Please click on the below link to provide your feedback.


We thank you and value your association with Airtel.


Warm Regards

Suriya G
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=67A9EF1962A3E22A6992F31D69A8D53457BA...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: "sushila ganesh"
To: [protected]@airtelindia.com
Cc:
Sent: 02/04/2010 21:23:15
Subject: TRANS D[protected] [|BAL|[protected]|[protected]|]

DEAR WHOEVER IT IS........

PLEASE KEEP ALL YOUR SERVICES AND MY MONEY WITH U. I THINK U NEED IT MORE THAN
ME. I DONT CARE FOR ANY DAMN NEIHER YOUR FREE SMS PACK SERVICES NOR THE MONEY
YOU PROMISE TO RETURN TO ME.
DONT REPLY TO ME AS I DONT WANT TO WASTE MY TIME FOR YOUR UNNECESSARY
SYMPATHY,. KEEP IT WITH U, YOU MAY REQUIRED IT MORED THAN ME.

WITH NO REGARDS,
S GANESH

On Fri, 02 Apr 2010 09:49:49 +0530 wrote
Dear Customer,


According to your previous interaction you have expressed concern regarding
wrong SMS for your Airtel mobile number [protected].


We regret the inconvenience caused in this regard. We understand your concern
and will work towards resolving the same.


We would like to inform you that your concern regarding wrong SMS charges has
been registered with the Service Request number for the same is [protected].


We will revert to you on or before by 07/04/10. We request your cooperation
till such time.


For further assistance, mail us at [protected]@airtelindia.com.


We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback


We thank you and value your association with Airtel.


Warm Regards

Suriya G
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A4E4236C95F6
167F828BFC 67091FA196CAFEE1B7B99F518799BFD 6 3 3 A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: "sushila ganesh"
To: [protected]@airtelindia.com
Cc:
Sent: 02/04/2010 07:04:32
Subject: TRANS D[protected] [|BAL|[protected]|[protected]|]

Dear Mr. Prakash V / Mr.Diwakar

where my problem is solved. can u look into the matter. why it is not being
solved. yesterday also i lost Rs.1/-. it is shameful on your part. such a huge
service has a poor solution method.
you people are only good over the phone and not on the reality to resolve any
problem. i may sound harsh but it has really hurt me.
sg
[protected]

On Wed, 31 Mar 2010 09:33:41 +0530 wrote

Dear Customer,


According to your previous interaction you have expressed concern regarding
wrong SMS for your Airtel mobile number [protected].


We regret the inconvenience caused in this regard. We understand your concern
and will work towards resolving the same.


We would like to inform you that as per service request number [protected], we
got an confirmation from our concern department that the problem has been
resolved. We request you to send sms now the charges will debited as per
booster tariff.


For further assistance mail us at [protected]@airtelindia.com.

We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback

We thank you and value your association with Airtel.

Warm Regards

Prakash V
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7E9EF8
67F8081898C8F878DF91B60A2E5296892F3177F[protected]&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: "sushila ganesh"
To: [protected]@airtelindia.com
Cc:
Sent: 31/03/2010 07:53:13
Subject: TRANS D[protected] [|BAL|[protected]|[protected]|]

dear Surya G

dont try to fool the customer by sending the same reply without any result. and
i will request you not to waste my time by unnecessary reply. i will think that
i hv donated Rs.21 to Airtel Charity, for unwanted SMS Pack services.

s ganesh
[protected]

On Tue, 30 Mar 2010 17:37:07 +0530 wrote
Dear Customer,


According to your previous interaction you have expressed concern regarding
wrong SMS for your Airtel mobile number [protected].


We regret the inconvenience caused in this regard. We understand your concern
and will work towards resolving the same.


We would like to inform you that your concern regarding wrong SMS charges has
been already registered with the Service Request number for the same is
[protected].


We will revert to you on or before by 05/04/10. We request your cooperation
till such time.


For further assistance mail us at [protected]@airtelindia.com.


We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback


We thank you and value your association with Airtel.


Warm Regards

Suriya G
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F314729FD83A
5BA2E12B5CA5D13358BACD3150BADB3E56B9DA3A5DBFCF3252BA&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: "sushila ganesh"
To: [protected]@airtelindia.com
Cc:
Sent: 30/03/2010 10:47:15
Subject: TRANS D[protected] [|BAL|[protected]|[protected]|]

dear customer care,

i am astonished by your reply. What do you mean by on or before 05.04.10. what
about the lapse period of 28.04.10 to the dates when u will take suitable
action. u should have proper reply and should act on the services as quickly as
possible.
because airtel never keeps its promises to the customers regarding service
provides. it takes enormous time to resolve any matter. i am an old customer
and i dont think i will much time to switch over to any other services leaving
AIRTEL. it is competitive market.
even your GPRS is running very slowly. this is the complaint from my friend who
is using your GPRS.
i want immediate action on this issue.
regards
s Ganesh

On Tue, 30 Mar 2010 10:16:39 +0530 wrote
Dear Customer,


Thank you for contacting Airtel.


You have expressed concern regarding wrong SMS for your Airtel mobile number
[protected].


We regret the inconvenience caused in this regard. We understand your concern
and will work towards resolving the same.


We would like to inform you that your concern regarding wrong SMS charges has
been registered with the Service Request number for the same is [protected].


We will revert to you on or before by 05/04/10. We request your cooperation
till such time.


For further assistance mail us at [protected]@airtelindia.com.


We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback


We thank you and value your association with Airtel.


Warm Regards

Suriya G
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CF3056A3DC3E
5FA6ED176891FD1F6CAED13554BEC7C5CD3152B3D2315FA2E22D&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: "sushila ganesh"
To: [protected]@airtelindia.com
Cc:
Sent: 30/03/2010 06:01:15
Subject: Trans D[protected]

Dear Sir/Madam

my mobile no. is [protected].
it is the shocking episode with me. I hv recharge with Rs. 21 on 28.03.10 at
11:27 AM for unlimited STD pack. to my utter surprise again after sending
message Rs.1 was cut. thus that day total Rs.3/- was deducted from my a/c. is
my no. hv any problem or it is not suppose to hv any facility for availing the
services provided by Airtel.
again and again i am coming with the same problem. inspite of your promise last
times money was also not refuded. and so far the network problem is also not
sorted out.
i am unable to understand wat has to be done. kindly help me. tell me whether i
can use this sms pack or not. hope to get the reply soon. and pls dont tell me
that u r going to take 24 hrs for this complain to solve the problem.

regards,

S Ganesh
[protected]