[Resolved] Axis Bank Limited — Proper Service not provided and Sheer Negligence on Behalf of Maninagar Branch Manager

[Resolved] Axis Bank Limited — Proper Service not provided and Sheer Negligence on Behalf of Maninagar Branch Manager

B Bharat Arora from Pune, Maharashtra

To All the Officials of Axis Bank, Please go through the trail mail. Axis Bank has not provided the required service till date. I request you all to please activate the service only after finalizing the compensation for the delay. The following officials of Axis Bank have not responded at all: 1. Mr. S Sinha – email id : [protected]@axisbank.com 2. Branch Manager – Maninagar Branch 3. Operations Manager – Maninagar Branch The email immediately below says that there was a TECHNICAL PROBLEM. Please note that there are in all 5 items / places where a customer puts in the data in the form provided to us for the facility, hence the reason TECHNICAL PROBLEM is just to misguide the customer, who does not have any power and is at the mercy of the Bank Officials. Please note that till the time the problem is solved I shall maintain only Rs. 5000/- (which is the AQB to be maintained) in my account. Any charges deducted by Axis Bank will have to be bourne by them. Let me know the penalty AXIS BANK takes up for the delay. Once I feel the necessary action has been taken from banks end, we can discuss for the rehabilitation of the facility. TILL THE TIME, PLEASE DO NOT ACTIVATE THE FACILITY. Regards Bharat Arora Dear Sir Regards from Axis Bank. We apologies for inconviencies caused to you. Due to some technical problem, your instruction for availing Encash-24 was not executed in system. Now we have incorporate this facility in your account. Sir we give assurance for best service. Incase of any further information/clarification, kindly conact me. Regds Sefal Mehta Axis Bank Ltd. Manager - Ops. Maninagar Branch Tel[protected] Fax : 25452805 Dear Mr. Gitesh, Plz take time to go through the email trail. The Branch Manager Maninagar Branch and The Branch Operations Head Maninagar Branch, have not even thought of responding till date. The email was forwarded to them on 28th April 2009, and After 16 days, u are responding by email and I quote - WE WISH TO INFORM YOU THAT YOUR COMPLAINT HAS BEEN FORWARDED TO THE CONCERNED BRANCH AND DEPARTMENT FOR THEIR NECESSARY ACTION unquote. Sir, please understand that the email sent to so many people, including Mr. S Sinha ([protected]@axisbank.com) has failed to generate any response from your team. I understand that your team is not at all interested in providing service to the customers. I request that a Senior Level Person be deputed for the case to find out why they are not willing to respond even after 45 days of the request. Also, I would request you to please keep me in loop for the entire process to let me understand why and how the process is being taken forward. I m really worried about my future with Axis bank ( Please understand that this is the first account opened at the start of my career and such a response from Axis bank might make me think twice before doing any further business with this account). Await the Right person, as your Branch Team Maninagar Branch and Mr. S Sinha are quite lethargic a team to serve any client. (45 days and CC to so many higher officials and still no response). Please understand in this time of recession, my time at office hours is also spent in personal matters... Regards Bharat Arora On Thu, 14 May 2009 16:54:40 +0530 wrote >Dear Sir, > >Greetings from Axis Bank! > >Thank you for taking the time to email us. > >With reference to your query, we wish to inform you that your complaint >has been forwarded to the concerned Branch and Department for their >necessary action. > >We trust this clarifies the matter. > >Thanks and Regards, > >Gitesh Samant >Depository Services Support Services >Phone[protected] / 4265 > > > > >"bharat arora" >05/14/2009 04:13 PM > >To > >cc >, , , >, >Subject >Re: Fw: PLZ FORWARD THIS EMAIL TO MR. S K SINHA... > > > > > > >Dear Mr. Gitesh, > >Your website says that there should be a gap of Maximum 34 WORKING DAYS >before any complaint is taken to the highest level. I will be checking the >date on which the form was submitted to Axis bank tonight. Meanwhile, >roughly i understand that from the end of 1st week of April, today is the >34th working day. Since no action is taken from Axis Bank, await my next >email... > >plz ask TEAM AXIS to enjoy the lethargy meanwhile... > >Regards > >Bharat Arora > > >On Thu, 14 May 2009 13:36:49 +0530 wrote >>Dear Sir >> >>Complaint received from the customer maintaining Bank account with our >>Maninagar Branch is appended below for your necessary action. We request >>you to respond to the customer directly. >> >>Thanks and Regards, >>Gitesh Samant >>Depository Services Support Services >>Phone[protected] / 4265 >> >> >>----- Forwarded by Dp Operations/002/AXISBank on 05/14/2009 12:55 PM >----- >> >>"bharat arora" >>05/14/2009 12:03 PM >> >>To >>, , , >> >>cc >>, , >>, , >>, , >>, , >>, , , >> >>Subject >>Re: PLZ FORWARD THIS EMAIL TO MR. S K SINHA... >> >> >> >> >> >> >>Does any one in Axis bank care to reply to a customers query... seems >All >>of axis bank is too busy... >> >>Guys u all have 24 hours to respond... u all may not like next >>email... >> >>Regards >> >>Bharat Arora >>Cell :[protected] >> >>On Wed, 13 May 2009 17:19:01 +0530 wrote >>>ALL ARE PLEASE REQUESTED TO FORWARD THIS EMAIL TO MR. S K SINHA... >>> >>>Sh. S K Sinha >>>Senior Vice President (Compliance) >>> >>>Dear Sir, >>> >>>Axis bank does not seem in mood to serve the old customers. In last 7 >>years this is the first time so many reminders and still no action / >call. >> >>> >>>Kindly provide me Number of APPROPRIATE PERSON WHO CAN HELP ME... as the > >>branch manager in Maninagar branch seems too tide up for serving a >>client... >>> >>>regards >>> >>>Bharat Arora >>>Cell :[protected] >>> >>>On Mon, 11 May 2009 12:36:25 +0530 wrote >>>>Dear Sir/Madam, Kindly assist the customer suitably. Thanks & >>Regards, IBRM DESKAxis Bank Ltd -----Original Message----- >>>>From: bharat arora ([protected]@rediffmail.com) >>>>Date: Monday, May 11, 2009 11:48 AM >>>>To: ibrm.[protected]@axisbank.com (ibrm.[protected]@axisbank.com) >>>>Cc: Maninagar.[protected]@axisbank.com >>(Maninagar.[protected]@axisbank.com); >Maninagar.[protected]@axisbank.com >>(Maninagar.[protected]@axisbank.com); [protected]@rediffmail.com >>([protected]@rediffmail.com) >>>>Subject: Re: RE: Await activation of Encashment 24 facility in savings > >>account no. [protected] Dear Sir / Madam, >>>> >>>>Its been more than a week of last trail mail, but till date no response > >>is their. May I ask, what is the updated situation... kindly let me know > >>how long Axis is going to take to provide the >>service... >>>> >>>>Regard >>>> >>>>Bharat Arora >>>>Cell :[protected] >>>> >>>> >>>>On Tue, 28 Apr 2009 18:05:40 +0530 wrote >>>>>Dear Sir/Madam, Please find the enclosed mail from the >>customer.Kindly look into the matter and respond the customer suitably. > >> Thanks & Regards, IBRM DESKAxis Bank Ltd. -----Original Message----- >>>>>From: bharat arora ([protected]@rediffmail.com) >>>>>Date: Tuesday, April 28, 2009 12:07 PM >>>>>To: [protected]@axisbank.com ([protected]@axisbank.com) >>>>>Subject: Await activation of Encashment 24 facility in savings >account >>no. [protected] The Branch Manager, >>>>>Maninagar Branch, >>>>>Axis Bank Ltd. >>>>>Ahmedabad >>>>> >>>>>Sub :Activation of Encashment 24 facility in savings account no. >>[protected] >>>>> >>>>>Dear Sir, >>>>> >>>>>I have submitted an application with your Naranpura Branch in 1st week > >>of April 2009, for activation of ENCASHMENT 24 facility in Savings >Account >>No. [protected] maintained with your Branch. It is very unfortunate >>that I have to put up this email informing you that the said request is >>still not processed. >>>>> >>>>>Kindly look into the matter and revert back. >>>>> >>>>>Yours Faithfully, >>>>> >>>>>Bharat Arora >>>>>Cell :[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

veeranna devaraj

from Pune, Maharashtra

Parcel — no proper response & negligence abt customer

hi
this is VEERANNA D
from banglore

there is a parcel for me in TRACKON couriers off (bommasandra)
from last 10 days
for the reciveing each and every time i have to go there my self
otherwise its not reaching me its goes to scarps...

is it called service...

bad service i never seen before this

RAJIV GOGOI

from Surat, Gujarat

I SUBMIT MY I CONNECT APPLICATION TO BUT I DID'T RECIVE ANY MAIL FROM UR SIDE
IN MY ADDRESS I WANNA ACTIVATE I CONNECT SERVISE
MY CURRENT ADDRSS IS
KOPERKARANE SEC-12 PLOT -74 BALAJI APT NO 103
NEW MUMBAI NEAR BALAJI GARDEN
[protected] KOPERKARANE BRABCH

WHAT IS PH NO KOPERKARANE BRABCH ?

manisha_sanjay

Respected Ganguly Sir,

Sir my id user and password do not mach, due to delay oprate, so i since please active my old password.

Thanking for you

Your faithfully
Sanjay (UN MIS SUDAN)

manisha_sanjay

dear ganguly,
Sir my id user and password do not mach, due to delay oprate, so i since please active my old password. my name sanjay kumar[protected]M)

kakkerla Damodhar

from Visakhapatnam, Andhra Pradesh

Sir i forgot my iconnect login id & password. kindly change my password as varshitha. my account no. is [protected]. Chandanagar branch, hyderabad. My cust.id is[protected]

subhabrata

from Chennai, Tamil Nadu

my mobile exact mobile no: is not registered in my account.so please registered my mobile no,
no is [protected]

subhabrata

from Chennai, Tamil Nadu

when i am trying to register my visa card no for transaction in paypal.some error meessage is coming saying 'access to this card hasbeen denied by ur bank'.so please check it out my ac no is-[protected].visa card no is-[protected].and also what is 'NEFT IFSC' for axis bank i want to know also bank code.

raja singh yadav

from Jabalpur, Madhya Pradesh

sir mera acc.no.[protected] hai main train ka reservation nahi kar pa raha hoon because money transfer nahi hopa raha hai cofermation per click karne per poori axim bank ki side hi gayab ho ja rahi hai turant problem door karen your customer raja singh

Ramesh Kanta Ghadi

from Raia, Goa

This to inform you that My a/c no [protected] triying to i-connect but my instructions are not following. So I Kindly request you to give the advice to make my i-connect easy.

Sandeep Srivastava

from Chennai, Tamil Nadu

Dear Sir,

I have received chq. book & ATM card of Mr. Bhavesh Chandra on 10.12.09 but pin no of ATM card still not received. Several reminders i have already given but we have not recd the same.
pls do the needful.

regards,

SandeepKS

Niti Kanchan

from Kolkata, West Bengal

Axis Bank — accessed rs.5000 twice from ATM but could not get

sir,
this is to inform you that I, Niti Kanchan, a/c no.[protected] (savings a/c), tried to withdraw first rs. 5000 from axis bank ATM in shastri nagar,ghaziabad today on 24th-jan-2010 around 11 am but the money didn't come out as the whole of it got stuck. It even showed a deducted balance in my receipt. Then next time i tried to withdraw rs.2000 which i got easily, but after this transaction, i tried again for rs.5000 and the same thing happened, the whole money got stuck but somehow i managed to pull the amount and got rs. 4100 in my hands and rest went back and showed a deducted balance in my receipt
so overall, I accessed rs.12000 and could get only rs.6100.

I request you to take this into consideration as soon as possible and refill my account by the amount unrecieved.

thanking you
from,
niti kanchan
(a/c no.[protected] )

sujeet agnihotri

from Raipur, Chhattisgarh

sir
this is to inform you that I have received chq. book & ATM card 3 jan 2010 but pin no of ATM card still not received. i have already given customer request form but i didn't get my pin no.
Kindly resolve the issue asap.
my a/c no. [protected]

ajay awasthi

from Chandigarh, Chandigarh

my account no is S B / A.C [protected] Pranav Awasthi & Ajay Awasthi has not login for see the balance and banking transaction .Pl remove my problem and intimate us.

Lakshmana Prakash

from Gurgaon, Haryana

Dear Sir/mam,

Its Lakshmana Prakash i have an account in your bank at chennai on ashok nagar branch and my account no. is [protected]. i have problem in my iconnect . if i login the id it show error message . so please slove this problem because i wnt to transfer money on other account also.

Thank you

Prakash.V

parveen kumar

from Bengaluru, Karnataka

i am unhappy with your services. becouse willingten branch at kochi are not responsing well. they cant picking the phone and after picking they are not beahving well

Sourav Sanyal

from Mumbai, Maharashtra

Axis Bank Ltd — No one service provider is there to meet requirements

Dear All.
This is Sourav Sanyal, Axis Bank Premium A/C holder, A/C no-[protected], during my card swipe at nearest ATM (IDBI Bank, Golpark, Kolkata-31) it was been captured. AS soon as possible I got the matter to the concerned authority at Main Branch of Axis near theatre rd., Kolkata. They initiated the matter as well as they promiss to reissue a new card within 10-12 days. i am very much sorry to say that days infact month has bees past they have not yyet taken any positive steps to solve the problem out. It every time when I got the matter to their concern of Miss Nandini One of the customer care executive, she always carried on with some false consolation. more over now a days they saying the my card yet not been blocked.
Now my question is that if this type inconvenience occures consiquently then who is the person to give them authority to do their business.?? I need immidiate action no time to spare. Other wise I am bound to go to Judicial issue against the opperation head and all the staffing against it.

Gagan Bihari Patra

from Bhubaneshwar, Odisha

declined to logon my personal account.

bhavesh j patel

from Mumbai, Maharashtra

ple send my account number bhavesh jantibhai mundadiya mo-[protected]

314004756

from Ambala, Haryana

From: "Rajesh Bansal" <[protected]@yahoo.com>
To: "" <ibm.axisbank/[protected]@axisbank.com>

Respected Sir/Madam

we may submit that I Rajesh Bansal, having a/c no. [protected] has paid online tax Rs. 9600/- on 26.06.2010.

The receipt for the same has not been generated at his end. The transaction description is as follows:

ICONN/18283312/260610/INTERNET TAX PAYMENT.

Please do the needful for generation of receipt.

Thanks & Regards

Rajesh bansal 156/7 u.e. Kurukshetra
Kurukshetra
A/c no. [protected]
Axis Bank ltd

Hitesh Maniar

from Ahmedabad, Gujarat

My A/C No.[protected], as my desktop is change i am not able to access my netsecure with web pin. for access i have to re-register my netsecure with web pin, for that activation code should be SMS on my registered mobile no. [protected] within One minute.But unfotunately i have not get SMS on my registered mobile no. [protected] & because of that i am not able to re-register my netsecure with web pin.

I have already given Complaint on 1/07/2010 on your Toll free No. [protected].