[Resolved]  B. E. S. T. Undertaking — AC bus service from Borivali to Mulund - Route AS 461

EVEN THOGUH 461 GIVES MAX. REVENUE TO 'BEST' . THEY HV REDUCED ITS FREQUENCY FROM 10 MINS TO 20 MINS. REASON BEST KNOWN TO MANAGEMENT. WE BORIVALIKARS(WEST) HAS THIS IS AN ONLY OPTION TO GO TO MULUND. IS IT WITH INTENTION TO FORECEFUL DIVERSION OF THE PASSANGERS TO AS-458?

BEST — Route from mulund to borivali

To,
The Chairman,
BEST Samiti.

To,
Managing Director
BEST

Dear Sirs,
please make non-ac route from mulund to borivili via ghodbunder road since there is no bus from mulund to borivili.

In the evenings AS-461 does not halt at Shipping Corporation for passengers who wants to go to Mulund Checknaka. It is very much hard for people who is having pass of AC has to travel in non ac bus. The give an excuse of saying that the bus is full but for 2 people to board in the buss at Shipping Corporation will not make any difference to them. From last one month i am facing this problem. Who is going to solve our daily problem in the evening.

461 Bus route is very confusing, recently they have added "Asian Paints" as a new stop. some driver stops at this stop and some drivers doesn't stop.

Yesterday i was waiting for 461 at the same stop 10:15 AC bus didn't stop and next bus also so i took the auto and some how chased the bus.

Driver has given me the excuse that he was in hurry so he didn't stop and also saying that this is not the stop and in the morning i came by same bus.

I can BEST is very bad in terms of information sharing in public and among his own staff also.

i don't know what is the right medium to communicate our problem to BEST.

My complaint is fairly simple... The AS 461 bus operators, starters and persons involved with this transportation route are all care -less. None of them care about passengers, about their travel or anything.

Case 1 - Monday 11th August 2014. I was waiting for the bus since 8.05 pm at the Borivali Bus Station (West) bust stop near the BMC hospital... I watched six AS 461 buses turn into the lane towards Gorai Depot, but not one returned. I waited at the bus stop until 9.05 pm.
I called the BEST traffice control dept.[protected] at around 8.45 pm and the concerned person there didn't even know where the bus started from. I complained about no bus being there, to which he responds rudely saying i will find out. He NEVER called. I called him back 15 mins after waiting for his call and the bus at 9.05pm, During this call he screamed at me calling me a LIAR! Saying that 2 buses have left the Gorai Depot. whereas not even one reached the bus stop. THIS IS LOGICALLY NOT POSSIBLE!!

Case 2 - Monday 18th August 2014 I had been waiting for 45 mins for a bus... Since 9 am at the Nirmal Lifestyle Bus Stop.. NO BUS! When the bus Arrives... it has no seats.. With atleast 30 people in standing.. WHY??? what is the purpose of such a bus???


My only request is - START THE BUSES ON TIME!!

No bus from Borivali West station to balbharati very bad service .I was waiting till half an hour but no bus atall .you shld see customers even I told 2 AC bus came one after the other I told them pls drop at the balbharati signal they denied when will u understand cmon public problem .I was waiting there for more then half an hour that's y I told them whichever bus was coming coming for poisar, Gorai, Mulund why u r not helping ...pls look into the matter seriously