[Resolved]  Singapore Airlines — Baggage lock broken and theft of precious items

To
Singapore Airlines

Singapore Airlines has harressed and cheated myself. My baggage lock was broken and precious Items like Camers, Mobile & others were stolen. I complained for the same immediately but their customer agents supported myself saying they shall take care of my losses and ensured that I don't file the FIR against them.

After 2 weeks, their representative calls me and tells that your claim gets rejected keeping in mind IATA rules and they shall reimburse based on missed baggage weight i.e. 3 KG @ $20. I was completely shocked to hear out of them since those persons has misguided me. I could have leave my baggage at the counter and asked for FIR first then they would have settle my claims.

I travelled first time by Singapore airlines but no where I was asked to declare my accessories. I am completely helpless since they have already taken my luggage receipt, my boarding passes & other bills.

I request Indian Consumers to kindly taken immediate & strict action against Singapore Airlines since they have left their customer in dark.Please refer below e-mail for further details

To: [protected]@singaporeair.com.sg, [protected]@singaporeair.com.sg
cc: [protected]@singaporeair.com.sg
Subject: Complaint against Singapore Airlines for Theft on 12/05/09

Kind Attn:
Ms. Neha Sharma Dated: 13/05/2009
Customer Services Agent

Singapore Airlines,
Indra Gandhi International Airport
Terminal - II
New Delhi - 110037

Sub: Complaint against Theft of Precious Items during returned journey from Jakarta to New Delhi (SQ 0959 & SQ0408) dated 12/05/09.

Dear Madam,

I would like to draw your kind attention towards the Theft of my precious Items on 12/05/09 held in your Esteem Airline. It was a magnitude to travel through Singapore Airlines when I started my Business Trip on 09/05/09 to Jakarta. I was carrying my LAPTOP and business notes with me and rest all I got checked in during my returned journey. When I reached Delhi Airport, my whole view got changed and I was completely shocked as I came to know that my baggage lock has been broken and unforgettable moments in Indonesia & Singapore have been stolen.

Whatever love, affection & joy, I purchased for my wife; 1.5 years old daughter & other family members and my precious accessories had been stolen. For you, it would only be a small Irregularity but it had hurt me a lot and really I don’t have words to explain further……..

I request Singapore Airlines to strictly look into the same and search for my precious Items (As per declaration) within 3 days. I have not filled the FIR based on your words & support only. I thank you & your Team for the kind cooperation and support provided when I was feeling helpless. In hope of the positive response from your side...

Thanks & Regards..

Mayank Agarwal