[Resolved] Bharati Airtel Limited — broadband internet connection error | |||
sir, Ref;Del no.[protected] account no.16513047 i applied for broadband internet connection in April 2011 with Rs.500.00 as advance .Cable line connection has been established but i cant access internet because of technical error.I complained about this over telephone many times but no use.Meanwhile i received an outstanding bill due for Rs. 863.00.In response i present this matter in written complaint to the manager ,air tel service section ,kozhikode.He assured me that the issue we will be solved and you will not be made to pay for a nonworking connectivity. Recently i have been served a lawyer notice to clear outstanding due for Rs.2974.it is quite surprising that how can a company like air tel could cheat consumer like me and charge for non-working connectivity? Sir please not 4 things in this regard: 1.The Air tel people failed to provide me a workable net connection . 2.The air tel did not provide me telephone 3.my repeated requests for the rectification of technical errors over phone and written complaints were not considered 4.I lost rs.500.00 which was collected from me as advance amount by the airtel In this backdrop, i request that the lawyer notice may withdrawn and the advance amount Rs.500.00 collected from me may be refunded yours sincerely Vincent p. j. i-5 JEEVAN BIMA NAGAR Karaparamba po kozhokode-10 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
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They are famous for faulty system & process! Waste!
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Airtel — Broadband Info Error
HiThis is venkatesh here from Bangalore.This is with regard to my land line no [protected] this problem is with regard to my Broadband connection earlier i was in the 799 plan with unlimited browsing and download.In the last week of may i called the customer care to check if i could get a better plan with higher speed.And then i was guided that i could go for a 1 Mb download speed with the same rental and with a limit of 8 GB download.I asked the customer support person will this 8 GB limit also include your browsing and the uploads.He told me that it would be counted only for the downloads and the browsing is free.I asked in twice and he was very much sure of that.So i got the plan activated from 1st June
To my surprise on the 26 June a received a bill for Rs 5115 I immediately called the customer care to check.When i got it checked for the details i was told that i have been charged for my Broadband usage.when i asked them for the details then i was told that i was been charged for the browsing, download and unloads.Then i told the customer care person that initially told that i would not be charged for the browsing and the uploads.So he lodged a compliant regarding the same and i was given with the complaint no 21503228
On the next day a executive had called me and was explaining that the error was not from their end.I was not agreeing with him so he told me that a senior person would call me then after few hours i got a call from Abhishek Anand called me and he was trying me explain during the when i was having my lunch so i asked him to call me after 10 min.And i didn't receive any call from him but the next day i received a MSG on my cell from Air tel telling that the compliant no 21503228 is been resolved.To my shock i called the Customer care i was answered my Ms Sowmya T N who told me that the compliant has been solved by Mr Abhishek Anand.How can he solve the issue without having it discussed it.
This is a complete fault from you guys because of giving me a wrong information so u have to bare the loss i would be paying you only the rentals and the call usage charges
Regards
S.Venkatesh