| Address: | Thane, Maharashtra |
Dear Sir,
I am Rajesh Manohar Mandavkar. I want to give a complaint against Bharti Airtel. We have 4 moblie connection from Bharti Airtel. From last one & half year Bharti Airtel has started a practice of activating Value Added Packs thorugh their system on our moblie & also deduct charges for the same. On 18.08.2010, they have activated SONY PACK on one of our mobile number [protected] & deducted Rs.30/- for the same. They have also activated Cricket On Demad Pack on the same date. This Sony Pack was previously activated on 13.06.2010 on same number & deducted Rs.30/- on that time. We have complaint about the same at that time also. Then they deactivated the service. Same is happening again & again. I am also attaching the previous correspondence with Airtel below for your quick persual.
Bharti Airtel is regularly using this practice with their consumers & might earning lacks & corers of rupees from this.
I request you to take necessary action against Bharti Airtel.
Thankin you.
Regards,
Rajesh Mandavkar
_______________________________________________________________
Encl: Previous Correspondence with Airtel
Re: [protected] COMPLAINT REGARDING VALUE ADDED SERVICES [|BAL|[protected]|[protected]|]
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>View Contact
To: [protected]@yahoo.co.in
[protected][protected][protected][protected]
Dear Mr. Rajesh,
Thank you for contacting Airtel.
You have expressed concern over balance deduction due to activation of Value Added Services without consent, requested to deactivate and refund the same for your Airtel number [protected].
We regret for the inconvenience caused to you in this regard.
Please be informed that your number has been deactivated from value added services from our end as on 15/09/09.
Regarding balance deduction :
We regret to inform you that we are unable to process your concern as we are in need of some details. We request you to provide the following details to initiate further action.
1. Balance before deduction
2. Balance after deduction
3. Date of deduction
4. Amount of deduction
5. Type of deduction
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Suganya Krishnan
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2009 11:15:44
Subject: [protected] Complaint regarding value added services
Dear Sir Madam
I Rajesh Manohar Mandavkar am your service customer from last two half year but from last few days I am facing very bad experience from your service. I want to register a complaint about your illegal practice of activating value added service packs on our mobile without any intimation. On 14th Sept 2009 Job Alert Message Service was activated on my mobile. I immediately called your customercare No.121 asked them to stop the service. Though it was stoped immediately again in evening Cricket Score SMS Service was activated on my mobile without my request charges for 2 SMS were also deducted from my account. I have again register a complaint to your customercare no.121 on 11.00pm. My complaint number is 91493487. But till the time I write this message I never got my money back.
If such practices are continue from your end I will definetly take strick action against your service. I never want any of your value added services to be activaed on my mobile without my request. I have another 3 mobile connection in our family as follows which also face same problems;
Vijay Manohar Mandavkar [protected] [protected]
Shubhangi Sanjay Mandavkar [protected]
On [protected] you have activated Hello Tune Cricket Score SMS which I want to deactivate with immediate effect.
If the promble continues we will disconnect all lines take very strick action against your service.
Hope you will take this matter seriously.
Thanking you
____Rajesh
_____
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Bharti Airtel — Activating Service Packs without any information
sir,Bharti Airtel has activated services without my prior approval. they have activated services which are charged and cutt of my talktime balance. this has happened twice or thrice to me.
Moreover, the customer service is very very poor. They just make false promises for refund of money and never refund money which should be made because of their fault. Even the TLs and Supervisors of company behave like this.