Comments
This is airtel lifetime prepaid customer. My no. is [protected]. Yesterday at 01.10Pm hrs I received 2messages from airtel saying that my Vas pack has been activated and INR 20 monthly subscription has been deducted from my account. When I contacted to your customer care regarding the same and asked why this has been activated without my permission then your customer care tried to convince me that this has been activated because I have requested by making a phone call, which I am able to prove wrong anytime with my cell log, we had an good argument your customer care employee and myself both misbehaved very well with each other and later he disconnected the phone. Again I called up your customer care and requested to stop the Vas Service services with immediate effect, which was done by him. After one hour I startined receiving messages (around 0130hrs in the night) that on my mobile joke alert, stock alert, VAS pack, astro alert etc etc has been activated and an amount of INR200 approx has been deducted for all these. Again I spoke to your customer care and I got an refund of INR40 immediately and an assurance that rest of the amount will be refunded by 9hrs. But after that no amount was refunded to me so I decided to visit your airtel gallery at vashi in the morning, the person over there assured me that the amount will be refunded with in four hours but till now I have received only INR45.From your airtel gallery at Vashi itself I spoke to your customer care executive that why this has happened and again he tried to convince me that this has activated by my cell itself so I asked him to ask his friends in gallery itself to check my cells log and show how I requested for so many alerts than he said that this has happened due to system error.
Reply
sir please stop astro alerts message my no. [protected]
Airtel Prepaid — without my permission activate astro service pack and deduct amount not return
Dear sirMy no, is [protected].
your executive calling me and said that we transfer your deduct amount as soon as possible.
but after that you not transfer the amount which you deduct for astro service pack. which service I'm not subscibe so plz return the amount which you deduct on my account. other wise I need to take action against you....
From
Amit Mahur
AirTel — without my permission packs are activated
sir ,I am using airtel prepaid sim card one call came from company about astrology packsi simmply cut the call
but my balance was lapsed
when i contact to companys costumer care they said they will return my balance but 15 days spend my balance is not returned.
call details to cutomer care can be checked.
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