[Resolved]  Bharti Airtel Limited - Airtel Broadband — Worst customer service and Untrusted

Address:

Chennai, Tamil Nadu

Hello Sir,
I got a Airtel broadband connection in last April, 2011 with Binatone WiFi modem supplied by Airtel with the additional cost of Rs 1400 and 1 year of warranty.
But the modem is failed now and i called customer care and given a compliant about it on 21 Jan 2012 , Service Request No is 10652130. The service person came to my place and checked and asked to inform Airtel to replace/service the modem.

Again i made a call to customer care for resolving modem issue. The service request no is 10670726. They said it will be resolved in 22 Jan 2012 17:27 P.M. But no one visted/called me till 23 Jan 2012 10 P.M. I called Airtel again to know the status, but i was shocked when the customer care Representative said " Your problem is rectified and the service request got closed". After explaining the problem once again they re-opened and said we get back to you soon.

Today 24 Jan 2012, I called to know the status, but they asked me to contact the Binatone service center and gave me the contact no and address. Lokam Teletech, 120/75 1st Flr, Ramanayak st, Nungambakkam, Chennai 34. Contact No is [protected] . I called this no, but they said Airtel is responsible for this, since you directly bought this from Airtel and asked me to contact only AIRTEL.

After all this again I called Airtel, now they saying contact the person/vendor who gave the modem. The Airtel representative who gave me a connection on Apr 2011 was collected the money Rs 1400 and gave a bill with airtel logo and NetVision vendor name printed. So i can ask only Airtel who actually collected money and said we take care of modem issues if anything come in 1 year.

Now the modem is useless(Rs 1400) and also no internet connection. I want AIRTEL to resolve this problem in 2-3 days maximum. Otherwise i will not pay my last month bill and going to discontinue the connection.

I would like to circulate this problem to many friends we work in large IT organization of India(1,50,000+ Employees), so they also will aware of how Airtel is doing customer care and service.

My previous compliant: https://www.consumercomplaints.in/my-complaints.htmlairtel-limited-chennai-chennai-tamil-nadu-c551175.html

Thanks,
Murali M

Mobile No : +91 [protected]
Email: murali.[protected]@gmail.com