[Resolved]  Bharti Airtel Limited — Airtel still billing for cancelled broadband connection in Oct 2010

Address:

Bangalore, Karnataka

As I started using data card from October 2010, I placed a request informing Airtel customer care for cancellation of Broadband connection which was in my name, account details as below, with final settlement of Rs. 469/- , according to monthly bill, on 09.11.2010 well before due date(Cancellation reference: 404167 Dt: 08.10.2010) the broadband details are
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 27.10.2010,
Landline: +[protected],
Address: No. 35/4, 1st Floor, Balaji Alps, 13th Main Road, Vijayanagar, Bengaluru – 560040
But from the month of Nov 2010, I still used to get monthly bill with following changes, details as below
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 28.11.2010,
Landline: +[protected],
Address: No. 39, Gnd Floor, ITI Layout, RMV 2nd Stage, New BEL Road, Bengaluru – 560054.

What airtel has done is instead of cancellation they have retained my name with same account number & landline number but with different residence address. Again in the month of Dec 2010 on my own I informed Airtel about the error in their system and complaint was placed with Airtel customer care with complaint ref no: 41437870 Dt: 30.12.2010.
NOTHING HAPPENED.

Later I escalated it to Airtel nodal officer & Airtel Appellate Authority via email, email id was mentioned in airtel monthly bills. Email was acknowledged & was informed that within 72 hours this issue will be resolved (Complaint Ref No: 42831320 Dt: 08.02.2011).
NOTHING HAPPENED.

Now Airtel legal authority has filed a case against me in Gwalior High Court for nonpayment of overdue amount, which I never used, details as below Case No: LM 508,
Lawyer: Mr. Alok Sharma.

I came to about this case when Mr. Ranjit Singh from Gwalior High Court called me on my mobile to discuss about this case & told to come immediately to Gwalior High Court. Even today I am getting bills from Airtel & also call from Airtel legal dept from payment of overdue. I am literally fed up & after morethan a year I have decided to file a complaint against Airtel for following reasons,
Moving connection to third party retaining my account details & contacts, which is security concern for me,
Misleading customer by stating that within next 72 hour this issue will be resolved but nothing happened in last one year,
Harassment from Airtel legal dept by calling on my mobile number frequently, For putting black mark on my profile by filing a case against me in Gwalior High court.
I want airtel to give me apology letter and I want them to pay me compensation for all the harassment and cancel my connection immediately.

Results I'm looking for:
1.) First company should cancel the connection in my name
2.) Take back the case which is filed against me in Gwalior High Court
3.) Compensation which is equal to 12times the outstanding overdue amount for the harassment by airtel for the past twelve months
4.) Compensation morethan Rs. 10 lakhs for putting black mark on my profile by filing a legal case against me.

Latest email from collection team is attached for which I'm not responsible.
If required I can provide all required document along with correspondence & escalations i did do so far with Airtel.