Bharti Airtel Limited — DISCONNECTION REQUEST OF AIRTEL NOT SERVICED

Address:

Ghaziabad, Uttar Pradesh

I raised a disconnection request on on[protected] and confirmation of the same
has been received on[protected]. And it is informed that within 7 days it will be disconnected. I wrote the second mail(reminder) for disconnection on[protected]. I wrote the third mail(reminder) for disconnection on[protected], and everytime they are sending "We regret the inconvenience caused to you" mail. I called up customer care multiple times; but no effect. Airtel is cheating its customer, because I have to pay the rental, till it finally got disconnected.

Below is the mail thread:

[protected][protected][protected][protected][protected][protected][protected]-
Dear Sir/Madam,

It is nearing a month after the disconnection request, I called up multiple times the customer care and this is the 4th reminder mail I am sending to you.

Everytime you are writing "regret for the inconvenience" mail but not taking any action. I doubt the service of airtel.

Regards,

-Saurov



[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 8 Aug 11 18:08:53
Subject: Re: REMINDER: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected] [|BAL|Qrc[protected]|]
To: [protected]@in.com

Dear Customer,

Ref: Email dated[protected], regarding delay in cancellation for airtel number [protected].

Thank you for writing to airtel.

We regret the inconvenience caused to you.

We would like to confirm that we had already registered a request with reference number 1241914.

Our team is working on the same and our executive will revert to you shortly.

We seek your cooperation in this regard.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


Warm Regards,

Swetha H J
customer care executive
bharti airtel limited



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[protected]Original Message[protected]
From: [protected]@in.com
To: [protected]@airtel.in
Cc: [protected]@in.com
Sent: 08/08/2011 02:04:23 PM
Subject: Reminder: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected][|BAL|Qrc[protected]|]

Dear Sir/Madam,


I have requested for cancellation on[protected] and confirmation of the same
has been
received on[protected]. I wrote the second mail for disconnection on
[protected]. But the disconnection has not been done yet and both
incomming and outgoing calls are active, as well as the BB connection. As you
said that your team is working on the same;

I am curious and afraid that your team is so unproductive that they are taking
14 days for a 1 day work?

Please take the request on urgent basis and stop the service with immediate
effect.

Regards,

-Saurov

[protected]


[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 4 Aug 11 18:04:39
Subject: Re: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND
FIXEDLINE NO. [protected][|BAL|Qrc[protected]|]
To:

Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for airtel land
line [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 1241914. Our team is working on the same and the request will
be resolved shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Ramani.S
Customer Care Executive
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D5365DAAD335
57BFC3C1C1C3CF315AB9D33F43424BAE194C4F4EB4D63758B8D83D5FAFEF117791F[protected]&a...⇄
no=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@in.com
To: [protected]@airtel.in
Cc:
Sent: 04/08/2011 12:23:29 PM
Subject: [Reference No. 1241914]Re: Re: DISCONNECTION REQUEST OF AIRTEL BB AND
FIXEDLINE NO. [protected] [|BAL|Qrc4904886|]

Dear Sir/Madam,


As per your mail the disconnection should happen within 7 working days; I have
requested for cancellation on[protected] and confirmation of the same has been
received on[protected]. But the disconnection has not been done yest and both
incomming and outgoing calls are active, as well as the BB connection. So
please stop the service with immediate effect.

Regards,

-Saurov

[protected]

[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 25 Jul 11 13:09:15
Subject: Re: DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected]
[|BAL|Qrc4904886|]
To: [protected]@in.com

Dear Customer,

Ref: Email dated[protected], requesting for cancellation for your airtel number
[protected].

Thank you for writing to airtel.

We regret the delay in responding to your mail.

As per the telephonic conversation on your mobile number [protected], we would
like to inform you that your request for cancellation is registered under the
reference number 1241914 and same will be addressed by 7days.

Please be informed that as per process, the rental and services (outgoing and
incoming) will be barred for the a bove mentioned connection end of 7th day
from the cancellation request date.

We would also like to inform you that the cancellation procedure would take 7
wo
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