Bharti Airtel Limited — Complain for wrong monthly bill 26th Aug 10 to 26th Sep10 issued to me by Bharti Airtel Limited for Airtel Landline No [protected]

Address:

North East Delhi, Delhi

I would like to claim on Bharti Airtel Limited for wrong bill generation and not solving it. I am mentally really very upset due to this issue.

Complain for wrong monthly bill (26th Aug10 to 26th Sep10) issued to me by Bharti Airtel Limited for Airtel Landline No. [protected] and A/C No. 13855564.

These is a provision in the landline number that if customer call more than 500 INR and the Cap On Billing is activated then after that call price will be not charges but there are charging to me. I have evidence (2 SMS from Airtel) that prove that this Cap On Billing offer is activated on my Airtel landline no. [protected]. I just want to pay only 500 INR hundred and not more than this amount.

My concern is that…
As per 2 SMS came from Ad-Airtel and Customer care executive commitment the Cap On Billing (500) Plan is activated for the billing cycle 26th August’10 to 26th September’10 So I have to pay only (649+500+Service Tax and Education Cess) but you are charging 10,000 INR which is wrong.. Please again check it and give me solution as per plan activation confirmation given at your end.

649 is Monthly rental and 500 is for Cap On Billing. So I am paid 1268 INR before due date of payment.

But Bharti Airtel Limited charging 12,252 INR which is wrong.


I am facing a problem in the bill period 26/Aug/2010 to 25Oct/2010. I was
received two SMS and its details are mentioned below.


1st SMS Details

From: AD-Airtel

Time: 28/Aug/2010 01:25 PM

Message: Enjoy unlimited calls on your Airtel Fixed line number [protected].Make
Local & STD calls upto Rs. 500 & thereafter enjoy free Local and STD calls
valid only for youe bill cycle 26th Aug10 to 26th Sep10.



2nd SMS Details

From: AD-Airtel

Time: 04/Sep/2010 04:34 PM

Message: Enjoy unlimited calls on your Airtel Fixed line number [protected].Make
Local & STD calls upto Rs. 500 & thereafter enjoy free Local and STD calls
valid only for youe bill cycle 26th Aug10 to 26th Sep10.



After that a called to the Airtel Customer case no. 121 and talk to Senior
person also. He is insure me that if you got this message then use the phone
and we will definitely wave of (discount) and only charged 500 apart the 649
plan.