[Resolved]  Bharti Airtel Limited — indifference towards 48 hrs time to re-activate more than 7 yrs old mobile number

Address:

West Delhi, Delhi

My Bharti mobile connection (91-11-[protected]) in name of Ami Kapur is as old as approximately 7 years. Upon my request to convert the connection from post paid to prepaid, I was asked to re-submit the KYC documents and in absence of same the account was deactivated for 48 hours.

The concern here are as follows:
1) why should the two division within Bharti not corrdinate within to complete their KYC records
2) Even if re-submission was necessary to support service provider as big as Bharti, why should it take 48 hrs from recipt of resubmitted cos to reactivate the deactivated connection.

Trust anyone would appreciate with incrasing financial dependency on technology and communication, the break of of 48 hrs can cause considerably adverse financial impact on the consurmer and indifference of company's staff towards same is very disappointing - specially from a company of repute like Bharti Airtel Limited.
Concerned service centre - Airtel Limited' office on Jail Road, New Delhi and Service officer Naresh, Nodal Officer contact - [protected].

Regards,
AmitKapur