| Address: | Hardoi, Uttar Pradesh |
It is of mere frustration that i am writing this complaint.
The problem is that as many times i recharge my sim that balance gets debited and i receive an SMS saying "thanks for downloading javagames. you have been charged rs. 99". Neither have i used the GPRS nor i am getting the downloaded material on my phone and also i have deleted the settings on my phone still i am getting such messages whenever i recharge my sim.
the worst part is when i try to contact customer care for the problem i am facing. it seems that airtel has hired a whole lot of to deal with their customers. i made repeated calls to customer care. they listen all the story and put me on hold saying that they are transferring the call to some senior. after some time the call gets disconnected.
what i want is either they tell me proper reasons for these deductions or refund my money back.
It seems airtel is making money by such fraudulent ways only and hiring the cheapest unskilled people. Purchasing any airtel service is like purchasing china goods, which works till you are lucky after that better you thow it away and don't expect any servicing/support.
regards
shivam
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