Hi,
I am using a broadband from Airtel, I had sent in a request for plan migration(currently I am at 4Mbps plan with 30GB data, I wanted it to be migrated to 4Mbps with 75GB data) on May 10th 2012,to which they committed that it takes 7 days for a plan to get migrated. However till now the plan has not been migrated. I tried calling them 5 times for the same but every time they kept on giving excuses. The final call made today was absolutely fantastic, I wish I would have recorded the call. There was this lady by some name, I tried telling her my issue. First she kept me on a long hold after that she told me that there is NO 4Mbps plan available in my area. To my surprise she consistently kept on telling me that the plan of 4Mbps is NOT available in my area and that is the reason the plan can not be migrated. I insisted her to check the details of my account to see that I am on a 4Mbps plan, she sounded to be surprised and in hesitation she transferred my call to a sup names Asif Ali. She again kept me on a long long hold. I was on a hold of about 15 to 20 mins. After that Mr. Asif came on he call with the apologetic lines of Sorry and I understand (which I know he will never be able to understand till the time this happens with him). He again gave me lazy excuses that he has asked the backend team to update the profile and it would take a while to get updated. GOD knows what will happen to Airtel services. If any one from the company reads this note kindly retrain the employees you have they do not know what and when to convey to the customer. Also, they work like laborers, every one shouting like its a fish market. You will not only hear the voice of the rep talking to you but also some body shouting at the back regarding who is teasing whom.
The request numbers are :[protected] and [protected] (given by the lady I spoke to) and Ref no.[protected] as provided by Mr Asif Ali.
Regards,
Sandeep Was this information helpful? | 
Bharti Airtel — Pathetic Service
HiWhy are you providing such pathetic. I never activated Voice Chat service and suddenly it got updated & balance was deducted from my a/c. ALso when I can customer care, that service was pathetic too. I asked to transfer my call to Manager and after 5 minutes of hold, you disconnected my call. When I tried all again, my number was barred from calling the customer care.
Also your customer care executive don't have the manners how to talk with a customer.
This is really pathetic & is called theft.
I want a resolution for the same ASAP and balance refund. Also call me regarding this.
NO THANKS