Bharti Telecom / Airtel — wrong description of bill plan to give new connection

Address:

Hyderabad, Andhra Pradesh

I am having airtel postpaid cell phone connection bearing no. [protected] under CUG 249 plan where i used to get 600 min free talk time. recently i have received regular calls from airtel agencies stating that a new scheme with additional 400 min. free talk time i.e. free talk time for the first 1000 min for same 249 rental. for this scheme i was asked to take new connection as the existing scheme cannot be changed. accordingly i have converted my earlier no i.e. [protected] to pre-paid and obtained new connection with the no. [protected]. after getting new connection i was informed that the free 1000 min would start only after first 500 mins which are chargeable. this new scheme is not at all useful to me. i have taken this connection on the wrong information provided by the service provider.

hence i request that my earlier no. i.e., [protected] may be reverted back to my earlier plan, while cancelling the new connection which i have taken on the wrong information given by the service provider.