[Resolved]  BIG TV — Wrong Deduction, Issued in public Interest .. Stay Away

Below is the details of my complain to Relaince FOLKS but still no response .. They are Fraud Stay Away

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We are Premium customer of Big Tv and have purchased Big TV subscription from Sep, 08. For which we have paid Rs.3990.00 (Premium Pack Charges) for one year in advance.


On Nov, 15th, 2008 we subscribed additional Sports Channel Neo Sports by paying Rs.200.00 (recharge coupon) and again i paid Rs 200.00 (recharge coupon) in Jan, 2009 however my a/c today is still showing Negative 50 Rs and as a result you guys have stopped my connection !!!



I then called up your call centre and launched complain for the same (Complain No.[protected]on 31st of Jan, 2009 and they promised me that they will look into the matter and come back to me, after which no body responded and i am now calling everyday to your customer care talking to executives, supervisors (feroz, seema, suman and Mr. Pradeep ) still no solution !!



Infact your people are not even able to give me proper account statement so that i can understand where the money has gone!! They have agreed that its a mistake from billing side and if that is so then WHY SHOULD I SUFFER AS CUSTOMER.



I now immediately request you to provide me detailed A/c Statement for my connection and explain how you guys have debited my a/c,



Start my connection if no error found,



Refund me money for the number of days you have wrongly disconnected my services.



Finally one strong FEEDBACK : You guys are not being able to solve my problem for last 15 Days !! What a pathetic state of Customer service department and what a bad billing department which cant provide me my billing details (legally its my right to know how you charge me ).



If you still dont resolve my problem and respond back then i will be compelled to go to media for help and take help from consumer court !