Blackberry — issue in handset | |||
Hello I have purchased my blackberry smartphone torch 9860 1 month ago but I am finding many issue in handset. Some issue are given below- Ø Battery Backup. Ø Voice is not clear to opposite party. Ø Hang Issue 8-10 times in a day. Ø Auto speaker on while call is on. Ø Issue in landscape mode vice versa to potrait mode. Handset Description- Model No- Torch 9860 Imei no-[protected] I am very dissatisfied with performance of the handset I hope you will revert me back asap with a proper solution. Thanks & Regards Sujeet Mishra Distribution Manager, Vodafone West Ltd., Junagadh – Gujarat. Mobile - +91 [protected] Was this information helpful? | |||
 1 Comment | |||
I have purchased Blackberry smart phone-9380 from “ M/s Anil Communications”(Bahu plaza, Jammu), vide bill no.261 dated 10/8/12.On the very second day my handset started heating from backside without using it and resulting immediate discharge of battery. On the same day I made a contact with said dealer and your BB sales boy told me that this mobile has to be sent to service station for minor settings, but further he told me to keep an observation eye on your handset for few days. But this problem was continuously faced by me.As I was out of station from jammu for last few days & Now today when I reached jammu, I went to same dealer and told briefly about same problem, as your BB sales boy was absent. I was surprised to know dealer’s comments that, ”If you came with this complaint within 15 days from purchase date we would have immediately replaced your handset with the new one”, rather I have already complaint on very second day and your BB sales boy did’nt told me about replacement within 15 days neither at the time of purchase.
However today I contacted to your BB service station and they told me to deposit your handset tomorrow for further sending it to company for repair, after taking backup your valuable data.
Considering all the above facts I request you to replace my handset because I am not knowing the terms and conditions as these were not clearly stated by your BB sales boy.
Being a reputed company I am confident that you will consider my case and replace me handset with new one.
Mb EMEI no. is-[protected]
Thanking you,
Regards-
Ajay Gupta
([protected])
Plot no.20, sarwal colony, jammu