Comments
Dear Customer Care,
Yesterday I have received my Blackberry Handset from M/s Comsoft Computers, Faridabad after second time repaired for following problem
1. During Charging Mobile Screen getting white(No Icon)
2. During call received or make Screen getting white(No Icon)
3. When ever moved to out side then screen getting white(No Icon)
Second time service ref. no –
XFS – BB – 12 – 001249
I am surprise how problem not getting resolve even clear problem statement defined during call log, Now I am frustrated with this Brand of Hand set and now request you to please give us final solution, if not resolve this time I will approach to consumer court for this issue.
Hope you will under stand the customer pain and will help us and make customer happy by providing right service .
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, July 02, 2012 12:49 PM
To: 'parveen.[protected]@redington.co.in'; 'redington.service.[protected]@gmail.com'
Cc: 'feroz'; '[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please conform the current status of my complaint and by when I we received my mobile with resolve the below concern.
Awaiting reply
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 25, 2012 5:10 PM
To: 'parveen.[protected]@redington.co.in'
Cc: 'feroz'
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Praveen,
This is regarding my Handset of Blackberry 8520 having IMEI No – [protected]
Last two week I had given my Hand set to following Blackberry Service Center with this details
Problem Statement –
4. During Charging Mobile Screen getting white(No Icon)
5. During call received or make Screen getting white(No Icon)
6. When ever moved to out side then screen getting white(No Icon)
Last time service ref. no –
XFS – BB – 12 – 00829
After repaired by your service agency two days Handset was in ok condition and next days onwards same condition happening, now I am in trouble and not able to do perform management job on time.
So request you to please suggest how can resolve the issue as soon as possible.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 11, 2012 7:23 PM
To: 'feroz'; '[protected]@rediffmail.com'
Cc: 'parveen.[protected]@redington.co.in'; 'praveen.[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear customer Care,
No response – Reminder
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Tuesday, June 05, 2012 8:34 AM
To: 'feroz'; [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer,
Please conform by when my issue will be resolved, my business is suffering.
Awaiting your prompt response.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Monday, June 04, 2012 3:41 PM
To: [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in; Pandey Brijesh
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Monday, June 04, 2012 8:35 AM
To: feroz
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please find IMEI number – [protected]
Mobile handed over to Customer care center Faridabad as under warranty and corrective action to be taken.
Please conform by when I will get back in correction condition.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Saturday, June 02, 2012 6:42 PM
To: Pandey Brijesh
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Sir,
Thankyou for contacting REDINGTON BLACKBERRY support.
Please provide us IMEI number of your handset for further help.
If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Saturday, June 02, 2012 2:24 PM
To: [protected]@redington.co.in
Subject: Home Screen getting white during charging & long call duration.
Dear Customer,
I have purchased Blackberry curve 8520 dated 31.01.12 from M/s Etree Marketing Pvt.Ltd Delhi
Now last 3 days I have complaint in my mobile is screen getting white during charging & long call duration. And after 10 – 20minutes again coming in natural screen.
Request you to please suggest how this can be solved.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
Yesterday I have received my Blackberry Handset from M/s Comsoft Computers, Faridabad after second time repaired for following problem
1. During Charging Mobile Screen getting white(No Icon)
2. During call received or make Screen getting white(No Icon)
3. When ever moved to out side then screen getting white(No Icon)
Second time service ref. no –
XFS – BB – 12 – 001249
I am surprise how problem not getting resolve even clear problem statement defined during call log, Now I am frustrated with this Brand of Hand set and now request you to please give us final solution, if not resolve this time I will approach to consumer court for this issue.
Hope you will under stand the customer pain and will help us and make customer happy by providing right service .
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, July 02, 2012 12:49 PM
To: 'parveen.[protected]@redington.co.in'; 'redington.service.[protected]@gmail.com'
Cc: 'feroz'; '[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please conform the current status of my complaint and by when I we received my mobile with resolve the below concern.
Awaiting reply
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 25, 2012 5:10 PM
To: 'parveen.[protected]@redington.co.in'
Cc: 'feroz'
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Praveen,
This is regarding my Handset of Blackberry 8520 having IMEI No – [protected]
Last two week I had given my Hand set to following Blackberry Service Center with this details
Problem Statement –
4. During Charging Mobile Screen getting white(No Icon)
5. During call received or make Screen getting white(No Icon)
6. When ever moved to out side then screen getting white(No Icon)
Last time service ref. no –
XFS – BB – 12 – 00829
After repaired by your service agency two days Handset was in ok condition and next days onwards same condition happening, now I am in trouble and not able to do perform management job on time.
So request you to please suggest how can resolve the issue as soon as possible.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 11, 2012 7:23 PM
To: 'feroz'; '[protected]@rediffmail.com'
Cc: 'parveen.[protected]@redington.co.in'; 'praveen.[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear customer Care,
No response – Reminder
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Tuesday, June 05, 2012 8:34 AM
To: 'feroz'; [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer,
Please conform by when my issue will be resolved, my business is suffering.
Awaiting your prompt response.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Monday, June 04, 2012 3:41 PM
To: [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in; Pandey Brijesh
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Monday, June 04, 2012 8:35 AM
To: feroz
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please find IMEI number – [protected]
Mobile handed over to Customer care center Faridabad as under warranty and corrective action to be taken.
Please conform by when I will get back in correction condition.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Saturday, June 02, 2012 6:42 PM
To: Pandey Brijesh
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Sir,
Thankyou for contacting REDINGTON BLACKBERRY support.
Please provide us IMEI number of your handset for further help.
If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Saturday, June 02, 2012 2:24 PM
To: [protected]@redington.co.in
Subject: Home Screen getting white during charging & long call duration.
Dear Customer,
I have purchased Blackberry curve 8520 dated 31.01.12 from M/s Etree Marketing Pvt.Ltd Delhi
Now last 3 days I have complaint in my mobile is screen getting white during charging & long call duration. And after 10 – 20minutes again coming in natural screen.
Request you to please suggest how this can be solved.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
mobile blackberry — display not working properly
THE COMPLAINT NOTED THAT WE HAVE PURCHASED A SONY ERICSSION BLACK BERRY MOBILE WHICH IS NOT WORKING PROPERLY WITHIN THE WARRANTY PERIOED UR CUSTOMER SERVICE IN PARRYS CHENNAI HAS NOT GIVEN A FEED BACK CORRECTLY PLS RVRT VIA TELECON IN THIS MATTER QUICKLY UR IMMEDIATE ACTION IN THIS REGARDS WOULD BE HIGHLY APPRECIATED THANK U...