[Resolved]  Airtel Prepaid — Blackberry not working on airtel prepaid

airtel black berry — out going is closed

dear sir,

my mobile number [protected]

it is closed by airtel service provider

despite of lot of request they r not opening my number .

please help me to get my number open

regards

mukul

KARAN FASTENERS — NO RESPONSE REGARDING NEW CONNECTION

REALY BAD TO COMPLAIN THAT YOUR MARKETING EXECUTIVE MR, JATINDER SINGH MOBILE NO.[protected], HAS TAKEN THE DOCUMENTS FOR NEW AIRTEL CONNECTION (POSTPAID CONNECTION)APPROXIMATELY TEN DAYS AGO, INSPITE OF COMPLETING ALL THE DOCUMENTS WE HAVE NOT RECEIVED THE NEW SIM TILL DATE. NOW MR. JATINDER SINGH HAS STOP ANSWRING OUR PHONE. I FEEL TO BAD ABOUT IT. PLEASE URGNTLY LOOK AT THE METTER AND ISSUE ME NEW SIM AS EARLY AS POSSIBLE .

HOPPING YOUR GOODNESS ALWAYS
M NO.[protected]

Airtel — Airtel is a bloody thief

I use Airtel Broadband connection since an year now with bill plan 599/-.
My usage varies from zero to low.

My bill every month comes out at Rs. 723(599 + taxes)

This month they have sent me a bill of an outrageous amount of Rs 3645. I have rarely used my connection.

On calling customer care, they say they will check with their technical details and that it must have been my usage which is ridiculous.

Airtel is robbing people off their money and generating revenues by fraudulent activities.

Airtel Blackberry — set is not on

my mobile phone is not working properly it is not open the display also so pls give the suggestion to wat i do in bellary karnataka any service centre is there or not if there give the number and contact details

Airtel Prepaid — Beware of Airtel, if no options then only fo for Airtel

I had taken Airtel Postpaid connection in Aug 08 and because of all the network problems I decide to shift to Prepaid. Had submitted the forms on 4th of June 09. I was told that by 6th June 09 number would be functional. Its 16th of June 09 and still no proceedings.

I have tried calling 121 with no solutions. I had logged a complaint No is [protected] – to some one named Sujata (Escalation Exec). This complaint had SLA of 9 hours after which it was closed with out a solution given to me. I came to know after wards that I was given a solution from them to Visit ARC – Fort (Mumbai). Well is it a solution I doubt.

The nodal officers numbers given on website are of no use as no one picks the call or the number is too busy to be answered. The email id given when I had mailed at that I got an error Disk Quota Exceeded for this Inbox.

Also Below are the emails written to [protected]@airtelindia.com and their replies. The two reference nos.[protected] and [protected] haven’t been reverted yet for over a week and it’s written to be reverted with in 24 hours? Now that’s the service given by Airtel.

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Dear Customer,
Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.
Warm Regards
Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.
This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com

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Guys its OVER 24 hours now my request hasn’t been replied, Can i get a SOLUTION or atleast a REPLY. MY NUMBER IS STILL NOT WORKING for about over 100 HOURS.

--- On Mon, 8/6/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Acknowledgement Mail.
To: [protected]@yahoo.co.in
Date: Monday, 8 June, 2009, 11:35 AM

Dear Customer,
Thank you for writing to Airtel. Your unique reference no. is [protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.
Warm Regards
Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.
This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.
////////////////////////////////////////////////////////////////////////////////...⇄

[protected]-Original Message[protected]------
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
Date: 08/06/2009 11:29:40 AM
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Message body:
Well good work guys ... i have been calling like fool to customer care.. MY NUMBER HAS BEEN CONVERTED TO PREPAID. BUT IM NOT ABLE TO MAKE CALLS NOR INCOMING IS COMING...
WILL ANY ONE LOOK INTO THIS MATTER.
U GUYS KNOW ONLY TO TAKE MONEY MY ALL BILLS ARE CLEARED AND ALL DOCS SUBMITTED.
AND MR. Rajesh Sadhasivam JUST CHECK YOUR RECORDS AGAIN OR YOU CAN CALL TO MY NUMBER TO CHECK. IM NOT ABLE TO RECEIVE ANY CALLS. MY SIM CARD HASN T BEEN ACTIVATED. AND ACCORDING TOYOU GUYS I HAVE TO VISIT AGAIN TO ARC FORT FOR THAT. JUST TELL ME AM I NOT HAVING ANY WORK OR THIS IS ONLY WORK LEFT FOR ME TO RUN TO ARC ...FIRST OF ALL WHOSE RESPONSIBILITY IS THIS. WHAT IS AIRTEL DOING BY ALL THIS...
MATES I[censored] CANT ACTIVATED BY NUMBER TELL ME CLEARLY COZ I CAN T VISIT GALLERIES ANY MORE NEITHER I HAVE AN INTEREST IN CONTINUING WITH AIRTEL.
The only word I get to explain Airtel customer service is PATHETIC and DISGUSTING ...
PROVIDE ME THE TIME WHEN MY NUMBER WILL BE ACTIVATED...

regards
R B Upadhyay

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--- On Sat 6 6 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:

From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: [protected] [ BAL [protected][protected] ]
To: [protected]@yahoo.co.in
Date: Saturday 6 June 2009 11:46 PM

Dear Mr. Upadhyay
Thank you for contacting Airtel.
We understand from your previous interaction dated you have expressed concern over delay in Conveting of your Airtel Postpaid number [protected] to Prepaid number.
We understand your concern and will work towards resolving the same.
We would like to inform your [protected] number has already been converted from Postpaid to Prepaid and the same is active as per our records.
Further we request you to contact our Prepaid Customer care 121 toll free number or [protected] (toll free but chargeable from Postpaid numbers Landline numbers as per your bill plan.
For further assistance mail us at [protected]@airtelindia.com http: in.mc954.mail.yahoo..com mc compose to=[protected]@airtelindia.com .
We value your association with Airtel.
Warm Regards
Rajesh Sadhasivam
Customer Care Executive
Bharti Airtel Limited

I am trying to call customer care no for some complaint.There is no customer care executives.Only automated pre recorded instructions.Why it is like that...?
Ful head ache instructions and no solution to my problems...

This is regarding airtel customer care

I am trying to call Airtel customer care no for some complaint.There is no customer care executives.Only automated pre recorded instructions.Why it is like that...?
Ful head ache instructions and no solution to my problems...

Airtel India — Delay in deactivating Black berry Service

I am so frustrated with Airtel customer service. I have moved to Gurgaon from bangalore. I have made repeated requests to Airtel for deactivation of my blackberry service plan from my bangalore no. [protected]. First request made by me was on August 26th. 22 DAYs over and i still continue to get msgs from them that they are working on my request and i continue to pay for the service which i am not using.
I have taken new Airtel connection at Gurgaon with Blackberry service hence i dont need bangalore service.
I dont understand why it should take them so long to deactivate a service.

Hi,

On 22 Sep 09 i received a message saying the you have been charged Rs 30 for the matrimonial services, where as i have not subscribed the service at all.
My balance has been debited Rs 30.
This is happening for the 4th time this month.
please look in to it and help me out.

Regards,
Rohan.

Hi !

I am totally in consent with Ali.

Even i bought a BB curve 8520 5 days back to use BB services. The airtel guy said that your internet services are way better than other providers. I chose the prepaid plan as I have not much of outgoing expenses.

Now its already 5 days and my services are still not active and when I go to the airtel offices they say you should have taken postpaid plans as prepaid plans are not working properly. I switched over to airtel from idea just because i've heard ur services are better.

I actually should be reverted back with my money I've recharged my sim with + the 299 (already deducted for BB activation and still not active.)

I feel cheated.

Moreover, there is no synchronisation between city offices as everybody have their own style of discouragement and reasoning.

I although do not expect any actions from your side, but still I spared my precious time to write this hoping
it will be taken care of.

My no. is [protected]
Luv Maheshwari

20 days back i have activated blackberry email service on my blackerry 8520.My blackberry is airtel locked original phone bought from the mobile store in Hyderabad 3 months back. I selected Rs. 299 unlimited email plan and after selecting the plan instantly Rs. 299 was deducted from my prepaid account. When i called up the call centre for activation they told it will take 24 hours to activate and it will activate automatically. The next day the mail service did not work and I called up the call centre again. They asked me a to do a procedure for registration of handsetand I did that procedure on my handset Still my blackberry emails did not work. They said they will escalate the matter to the higher authority on a priority basis.

Everytime when I call up customer care people say they have issues with the prepaid server or handset is not getting registered.

This week when I called up the call centre and asked again they said that my blackberry is not getting registered with them due to technical problems that is the reason I was not able to receive any mails on my blackberry.

I am fed up with calling call centres everytime. Deducting amount and not providing the service is cheating. Airtel is making money on the cost of customers.

I bought a BlackBerry curve 8900 last month nd was using Idea initially but as Airtel offers BB services in prepaid also I switched over to Airtel prepaid nd from last 1 week I've registered for the BB service plan of 299 but cant access the personal mails nd not even the BlackBerry messenger...Now, even the customer care people arent connecting me to the executive...Airtel really cheats alot...for them money is more than the customer's satisfaction...

I totally agree with these people and these are the same reply which they give every time.. i bought my new airtel prepaid on 29th Jan, i applied for my blackberry Rs.299 plan on the same day itself, first i had issues with the plan selection, i was not able to select the plan, when i called them they blamed me for not doing it properly. After tht i selected the plan with the same way then they deducted my balance immediately that is 30th, since then i am waiting for my services to get activated. and every time i call the service centre thay make me do those stupid steps of taking the sim out n restarting(which doesnt solve the problem coz, the services arent started from them ) and then finalyy they come up with a promotional offer to migrate to a postpaid connection. They always tell me to wait for 48hrs and then my problem will be solved..

PS: the blackberry customer service number is not toll free and they always place my call on hold for minutes(atleast 5 mins)

Please do something about this money making gimmick!!
My complain number[protected]

Viraj

[protected]

It is True AirTel is Cheating its Prepaid Blackberry Customers. I want to say to all the mobile operators.

First Respect the Prepaid Customers, We are the people who pay you in advance and use the service and not like the post paid guys who will delay the payments or run away with huge dues.

We are Privileged and Give us a proper respect.

Mainly to the AirTel 121 Department. U lame ducks ! Treat us properly. I waiting for a Mobile Number Portability to move away from this gooses.

I have the smiliar problem. I got 8900 and choose plan of Rs899.The amount got dedcuted and service not at all active. Each time i call they tell me remove battery and re-insert it. The technical agents on the call center are not at all trained. They cannot even tell you why the problem is happening. And each time to register the complain they ask for IMEI & PIN Numbers. I treat them i will go to consumer forum and complain but still no use. I am just copy pasting the email in which i complaint them. AIRTEL IS A CHEAT. I AM NEVER GOING TO USE THEM AND ADVICE ALL NOT TO USE AT ALL.

///QUOTE///

To: <bb.[protected]@airtel.in>
From: naresh bhatia <[protected]@msn.com>
Date: 02/13/2010 07:51PM
Subject: RE: Your Airtel Blackberry (#[protected] )


Gaurav,

I have done this two times still it is not working..
Do you have any other solution ? if not pls refund the money back into my account.


Brgds,
Naresh Bhatia.

[protected][protected][protected][protected]
Subject: Your Airtel Blackberry (#[protected] )
From: Bb.[protected]@airtel.in
To: [protected]@msn.com
Date: Wed, 10 Feb 2010 21:04:07 +0530


Dear Mr. Bhatia,

Thank you for writing to Airtel Blackberry/Data Card Support.

We regret the delay in responding to your email.

This is with reference to your email dated 10/02/2010 regarding activation of blackberry service on prepaid number.

We would like to inform you that we have checked with the Airtel mobile number [protected] and found that your blackberry service is showing already active but its showing that your handheld is not registered on blackberry server so in order to register your blackberry handheld you need to perform below mentioned steps :-

Go to "Options" than go to " Advance Options" than go on to " Host routing table" and under that press " Menu" key than you will get the option of " Register now", click on that and than switch off your blackberry handheld, take out the battery and than put it back after 5 to 10 seconds and than check whether you issue has been resolved or not.

Should you require any assistance, please do not hesitate to contact us. You may email us at bb.[protected]@airtel.in or call our 24 by 7 helpdesk @ 7070.

Assuring you the best of our services.

Regards,
Gaurav
Blackberry Support Executive
Airtel
[protected][protected][protected][protected][protected]
DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


-----naresh bhatia <[protected]@msn.com> wrote: -----
To: <bb.[protected]@airtel.in>
From: naresh bhatia <[protected]@msn.com>
Date: 02/10/2010 08:08PM
Subject: BB Activation Problems

Hi,

My number is [protected] PREPAID account.

The problem is my Rs899 balance is dedicted but blackberry service is yet not activted.
I have called the call center more then 5 times each time i am told to remove battery and restart phone but sill this service is not activated..

If you cannot provide me the service then why did you dedected my balance. This is a clear case of cheating, you take money and do not give service.
Either refund me Rupees 899 or start the service.
I am really unhappy with the service and never expected this kind o[censored]nethical and unprofessional behaviour from Airtel. I am seriously going to recommed people not to use your services.

IF YOU DO NOT FIX THIS PROBLEM IN 24HRS I WILL SEND COPY OF THIS EMAIL TO CONSUMER FORUM AND LAUNCH A COMPLAIN AGAINST AIRTEL FOR NOT PROVIDING SERVICES AS ADVERTISED, CHEATING, AND FRAUD.

BB PIN 20FEB6D8
IMEI 355383.03.294731.0

Brgds,
Naresh Bhatia
.
///UNQUOTE//

Please find the details below.

Phone number :[protected] Prepaid number )
Pin Number : 21B2E2D2
IMEI Number : 359428.03.723299.8
Blackberry Model Number : 8502
Amount that is deducted : 899
Location : Delhi region


I send my mail to bb.[protected]@airtel.in and also calling 7070 atleast 3 times a day. Every time, I get to know, it will take some time. It's already 5 days gone.

My money gets deducted on very first day. I am very upset...This is a clear cheat and nothing else.

I am searching for higher authority contacts also, and will contact them too. If needed, will go to consumer court too.

Airtel — Airtel prepaid blackberry not working

I am a prepaid airtel customer [protected] and i have applied for prepaid monthly blackberry plan 299 since december. In month of Feb, for reasons best known to airtel (they claim it is insufficient balance) my connection was cut off on feb 21 and since then i have been harassed by airtel customer service executives putting me on hold for long time and giving evasive replies, rude personnel at airtel customer service centers (lower parel mumbai) and simply no solution to matter even though complaints are made to nodal officer, apellate etc. I have now written to DoT wiht complaint. It is 10 days now and still there is no solution, instead rude people at customer service are forcing me to shift to postpaid because of which my billing will increase substantially. I dont want to go to postpaid. I prefer prepaid and when i say this they treat me like im a beggar and shoo me away. There is simply no responsible reply frmo airtel executives and i am now even going to lodge complaint with consumer redressal forum.

What is worse is that while it is clear that it is a widespread problem at their end, they are going on and on asking me inane questions such as "where did you notice the problem" (their own executives are confirming that it is a pan - india problem) and "did you check your handset" (their own executives confirm that it is a problem at their end) and "did you check your sim in another handset, etc.

Rubbish... its just a ruse to buy time. other than that they have no intentino of clearing the problem. I have written to consumer redressal forum and DoT, let us see what happens. I am also trying to find someone with contacts in DoT, if there is anyone pls let me know.

Airtel Blackberry — high default in services

I wanted to take Rs. 899 internet plan for my Blackberry phone. As soon as I send the sms for the activation of this plan my money got deducted from my balance .I send the sms for activation of internet plan on 19 february 2010 and today is 14 march 2010 and til this date my internet plan has not started . I called Customer care about 10 times and each time they say that my service will start within a day but now around 25 days had past and my service has not started yet and I am highly disappointed by this.Please do something as I can lastly rely on you.

Thanks

Airtel — Internet not activated on my prepaid mobile after deducting the required amount for activation

Internet not activated on my prepaid mobile after deducting the required amount for activation. I tried 20 times atleast to speak to customer care people but each time they disconnected my call. I wasted so much of my valuable time today behind these irresposible mobile service provider called AIRTEL.