Blue Dart Express Ltd — Non Delivery of Consignment

Address:

Mumbai City, Maharashtra

Dear Sir,

Consignment No [protected] Booked on 02.11.10 from Kolkata. Delivery on 03.11.10 morning.
The following consignment has not been delivered to me even till today irrespective of multiple followup & mails to Customer service Manager.
A confirmation mail was sent by the Customer service Manager stating that the delivery will take place on 06.11.10 morning by 9am. When contact the Custoemr Service of blue Dart . ms Sharda told me that blue dart is unable to make any delivery for next 2 days Z& she hung up the phone.
This is to highlight that courier company like BLUE DART take lot of money from Customer stating that the delivery will be within 24 hrs.
They take the customers for a ride as Delivery are rarely on time. They fleece the customers & the advertise to mislead the consumers on the services they provide.
Strict actions should be taken on these companies when they have to make the delivery on time.
Here irrespective of an email from the Customer Service Manager of Blue Dart consignment has still not been delivered to me.
The consignment has important documents which had to be submitted in a specified time.
Compensation should be given by Blue Dart to me for the harassment & poor quality of service.
Please find the mail below by the customer service Manager of Blue Dart:

Thanking you,
Neela Roy

Dear Customer,

We thank you for writing to us.

With reference to the below mentioned shipment, please note that the
same has been scheduled for delivery on 6th November before 9:00 am.

Please feel free to write back or contact our Customer Service at
[protected] for any further assistance or clarifications.

Assuring you of our best services, at all times.

Best regards,

Aparna D'souza│Manager- Customer Service │ Blue Dart Express Limited
│Blue Dart Centre, Sahar Airport Road , Andheri (East) Mumbai 400 099,
India. ' +[protected] │ F +[protected]
* [protected]@bluedart.com│ www.bluedart.com