[Resolved]  Blue Dart Express Ltd — non delivery of shipment

Address:

Pune, Maharashtra

I had sent a courier by blue dart on 16/05/2012( from pune to kolkata) but the same has not been delivered till date.Ref no:[protected].Initially they stated that incorrect pin code was mentioned and it will be delivered by 19th or 20th or latest by 21st of may,2012. But the same has not been delivered till date and they are now stating that they are unable to deliver the same as it is out of their location in Kolkata and neither are they ready to refund the charges.
After calling up customer care number of times they have been diverting me to the various numbers of their branch offices in kolkata where no one picks up the phone or the numbers given are incorrect.
There is no co-ordination between the offices , from 3 different places I got 3 different answers, some say that it wil be delivered by today and others say it has been returned to Pune and even the status is not updated.

Please help.

Best Regards
Suprita Sinha
Ph-[protected]