[Resolved]  Samsung Fridge — Broken Door Handle

I am a 300 ltr Samsung Fridge which i bought from M/s Rainbow Electronics, Sevoke Road, Siliguri in 2004. Around October 2008 i.e last year the handle of the fridge came off and we had promptly lodged the complain twith the service centre in siliguri. Somebody called Mr Babu visited our house and took all the details of the handle and informed us that this particular model is no more being manufactured so it will take sometime time (around 10 - 15 days). Since then despite our numerous calls to the service centre as well as the manager of the service centre Mr Parichay, we are yet to receive the handle even though they have been always telling me that the handle is coming in a few days and will be installed in the next week. Nowadays Mr Parichay fails to lift our phone on seeing our no. So i have to call from some other no so that he is unable to recognise the person calling.

After all this harassment i would like to inform fellow customers to beware of these companies as they are not inclined to give us any service for their product even though they always tell us that they are customer friendly.