[Resolved]  Samsung — Complaint against Samsung Electronics under Awesome Twosome Offer

Respected Sir,

My name is Mr. Amit S. Gandage. I purchased SAMSUNG 713N monitor on Feb 2006 under "Awesome Twosome Offer" .Under Awesome Twosome offer if any consumer purchases a Samsung TFT LCD Monitor then he should get free printer. Despite of doing all the documentation work along with Demard Draft i still did not recieve the printer. Therefore i request you to look into this matter personally.

The details of my monitor are as follows

Model Name : 713N
Model Code : LS17MJCKB/XTP
Type No: GH17LS
Serial No: MJ17HHBL200386
Color : Black
Month/ Year of Manf : FEB 2006
Date of Purchase of Monitor : 27 FEB 2006
Dealer's Name : Poonam Electronics, Pune
Dealer's Contact Number :[protected]/46

I also registered the product details on samsung website and i also have the respective print out. I also send them demand Draft favouring "Samsung India Electronics Pvt. Ltd" with amount of Rs 999. This Demand Draft was dated as 2-Mar-2006. I also send other relevant and necessary documents as follows on 1st March 2006 to delhi office.

1. Print out of the registration form.
2. Invice copy of the dealer.
3. MRP Sticker on the monitor box...Original Copy

From July 2006 I started contacting SAMSUNG Cust Care[protected] and SAMSUNG INDIA ELECTRONICS (DELHI Office, Contact Number[protected]. The kind of expirience i have gone through after contacting the above mentioned numbers was horrible. Customer Care People do not have any information about me or about my purchase details. Secondly they always provide me the contact numbers which does not exist.

After contacting several times to Delhi Office (Contact Number :[protected] the employees over there are not co-opertive and they do not care about consumers and most of them do not even know about such (Awesome Twosome offer) offer.

Mr. Sushil Gulati is the concerned person who is co-ordinator of Awesome Twosome offer. After contacting many times to Mr. Sushil he finally told me that i have not sent the MRP sticker because of which i am not eligible to get the printer. I have told him that i have already dispatched the original MRP sticker along with all the necessary documentation work right in the first contact.On his request I have also submitted the Xerox copy of MRP sticker to Samsung Office to avoid further confusion.(I only have the Xerox copy of MRP sticker because original MRP sticker was sent to Samsung) However they told me that i wont get the printer because they dont have any printers left. Later they have sent me the same demand draft (Rs. 999) on Aug 28th 2006 mentioning that i wont get the printer.

Mr. Sushil Gulati now do not pick up the phone neither any of the concerned department (Customer Care) is intrested in giving any right information to Samsung consumer about Awesome Twosome offer.

I would like to inform you that I have been cheated by Samsung. Considering the offer they are suppose to dispatch the printer. Researching various articles about Awesome Twosome offer on google i got your information.

I am also sending you some weblinks which might be useful for you. Because I am not the only one who is cheated by Samsung.

http://www.channeltimes.com/India/Business_Edition/Samsung_Announces_Color_Connection_Offer/[protected].html

http://forums.pcquest.com/forum/viewtopic.php?t=4589 &sid=90260143d2b09ae9d5e663ad24e945a5

http://www.techtree.com/techtree/jsp/display.jsp?page=forum/viewtopic.jsp&se...⇄ =Forum&subsection=General&cat_id=77&topic_id=6887&forum_id=1410

My personal information is as follows.

NAME : AMIT S. GANDAGE
CONTACT NUMBER : [protected]
ADDRESS : 1282,SWAROOP NAGARI,B-4,NEAR COSMOS BANK,
KARVE ROAD, KOTHRUD, PUNE-411029