Calcutta Telephones — Line Dead/BB not working

Address:

North 24 Parganas, West Bengal

Hello,

Its been just 2 months that I have taken a new connection (both landline and broadband) from Calcutta Telephones.(BSNL).For the past two days the phone line went suddenly dead and because of which the broadband is obviously not working.I tried contact all possible customer care numbers, exchange, and the toll free number but being a Govt.of India organisation, noone of the number works when there is a fault.IVR stops responding.This means I am paying rent which is worthless.! I tried sending them emails as well but to my amazement, I get an error that their mailbox has exceeed the size (maybe because of complaints) and hence the mail cannot be delivered.If I go to the exchange, nothing happens as noone bothers to respond..What can be done? Plz suggest

Ishaan PAUL