[Resolved]  Calcutta Telephones — Landline not Functional even though Billing is prompt

Address:

West Bengal

Dear Sir,

I, Mrs. Sipra Dasgupta, would like to bring to your kind attention a grievance related to my landline connection with Calcutta Telephones which I am experiencing since 2009 November, but to which no resolution has been provided by the Calcutta Telephones authority.


Since Nov 2009, my landline[protected] has been crippled with disturbance and noise, where neither the communication could be heard from the calling party nor my voice could be heard by the other party - basically, even though the dial tone would be there and I would be charged for making the calls and billed in due time, the phone basically serves no purpose. Being a widow, I had gone from pillars to post, seeking redressal from Calcutta Telephones, but to no avail.


Recently, even when I approached the District Officer (Consumer Affairs), my pleas have gone into deaf ears and only false assurances have been provided. Even though the men are sent to my premises for verification of the lines, they actually are not doing anything. One of them stated that with the hissing sound heard when I pick up the receiver, it could be possible that the same is shared with someone and used for data transmission over broadband.


The local telephone office is just giving me a form for requesting a disconnection and they are not willing to address the problem and provide me any solution. Recently, have observed that when someone tries to call me at this number, they are receiving the message this number is not in use.
Relevant docket numbers since the first time are as follows: N3809 dated 27/11/2009 at 12:06:48 hrs at the Customer Cell, Jadavpur Area, Kolkata, O7316 dated 21/12/2009 at 12:50:22 hrs at the Customer Cell, Jadavpur Area, Kolkata, also complained on 25/05/2010 at Customer Cell, Jadavpur Area, Kolkata - when they just wanted me to surrender and handed over the disconnection form, which I do not wish to do. I contacted Consumer Affairs on 22/07, thereafter Personnel visited on Jul 23/07 when they informed that the line is being used for Broadband connections which I am not aware of. Since then there have been no updates and no one has ever contacted me for redressal of this grievance. I tried to contact the Consumer Affairs on 09/08, 12/08 - no one picked up - I left the voice SMS. For all these reasons, I decided to hold on the payment of July till this issue is resolved.


Request you to please help me in resolving this issue and take appropriate action against the culprits involved in ensuring that my Landline remains non-functional. You may please reach me on my cell / e-mail for further discussions. Even though I am paying for a service every month and I am entitled to make free calls, I cannot do so because of this issue. I consider this as a gross negligence and apathy to my concerns by the Calcutta Telephones Authority and they lack ownership and are providing false assurances and neglecting services and billing consumers for services which they are supposed to, but are not actually providing.


Best Regards,
Sipra Dasgupta.