Comments
CASSETTE AC — LEAKAGE OF WATER SINCE NEW INSTALLATION
I purchased Carrirer CASSET 1.5 TON A.C. from M/s. DURGA ENTERPRISES IN 2009 & am suffering since then due to poor installation. The problem is, that they only come at their suitable time & IAM AWAY FROM OFFICE , when they come. They do it their way AND PROBLEM STILL ARISE .There has been a constant water leakage problem since then & have called CARRIER end number of times (almost 50-100 times) since then. Carrier technicians told me that it was a BAD installation by their dealer Airconditioning Centre, but the dealer didn't admit it.
Since then, I have ben calling Carrier on regular basis, their technicians visiting my OFFICE , doing this & that, but the problem is persistant & so are my calls to Carrier & mY TABLE AND COMPUTERS & the A.C. both are spoiling-up.
One year passed-by doing all thiS. I repeated the problem to them once again & they serviced my A.C. & the waterproblem stopped for few days AND THEN AGAIN STARTED
I lodged complaints several times, engineer from Carrier also visited several times & finally asking me again for a re-installation of the indoor unit. They fixed it yesterday again & the problem has aggrevated now.
Now the water is falling from more places, alignment is poorer than earlier. But to my utter surprise, the contractor sent by Carrier, spared no effort , .
I just want to understand have I committed a crime by purchasing a Carrier machine. I would have been at much comfortable position, had I bought a local machine, as I would have been to nab the vendor & that vendor would have also come at a time suitable to me & these type of problems would never have arised, as I could have checked the installation done by him.
I SINCERELY NOT RECOMMEND CARRIER TO ANYBODY, AS THEIR AFTER-SALES IS A HELL. MY REGULAR ELECTRONICS VENDOR HAD WARNED ME OF THIS & RATHER RECOMMENDED ME LG/SAMSUNG/HITACHI, WHO HAVE A MUCH BETTER CUSTOMER SATISFACTION LEVEL, COMPARED TO CARRIER.
I would have never suffered, had I listened to his sincere advice, as all my other electrnic equipments have never given me any pain till now
PLEASE ADVISE WHAT TO DO NOW URGENTLY
Carrier coustomer service
Mumbai.
Sub-(not getting service after sale in cassette a/c purchase within 7 months)
Sir,
Here I want to say you that I had purchased two cassette a/c(2 tr*2)& onesplit a/c(1 tr*1)from your dealer overseas aircon company 1, asiana galaxy, exhibition road, patna-800001 dated18/8/2009 challan no-888 name of billing nutan, world of titan, d n singh road Bhagalpur.
Here I want to complain that from march second week I am claim to your department regarding that my both cassette a/c is in stop condition but no body is taking any response till yet but telling we are busy in sale that means we are not coustomer.
SiR here I want to say you that previously I am running your ductable a/c (5.8 tr)
Previously &also taken two cassette a/c &1 split a/c in my titan eye+ showroom(purchased by overseas aircon company) weHad not felt problem previously
In your a/c . but if we are not getting service in my a/c then we are not going to buy in
Future because of service .
So I request you to check it &kindly provide service because this is the matter of showroom .
Thanking you,
Yours
RANJAY KUMAR TIBREWAL
WORLD OF TITAN
D N SINGH ROAD
BHAGALPUR
CONTACT NO
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