[Resolved] Clay Telecom — GROSS MISUSE, NEGLIGENCE, and FRAUDULENT activity on behalf of Falcon Services/Clay Telecom. | |
On 30th November, 2009, I had purchased 2 SIM Cards from your IGI Airport outlet:- 1. Rental Card for Dubai (UAE) - no.[protected] 2. Pre-paid Card for Germany - no. [protected] My credit card of Axis Bank Ltd./VISA was swiped for 2 deposits of Rs.5,000/- each (Rs.10,000/- total), on the assurance that this would be released after my return and surrender of the rental SIM card. For reasons best known to your company, this amount was blocked again after a month, and upon enquiry I was told that it will be released soon. I have now received a statement from my bank where the amount of Rs.10,000/- has been credited to your company, and I am being asked to pay the sum. This amounts to GROSS MISUSE, NEGLIGENCE, and FRAUDULENT activity on behalf of Falcon Services/Clay Telecom, and is cause for remedial action from our side if not corrected IMMEDIATELY. 2nd point: The rental SIM (no.[protected] for Dubai/UAE did NOT function at all. This was reported twice, on 1st Dec. 2009, and 6th Dec. 2009. It was a serious problem since I did not have any means of communication in Dubai, and upon repeated follow-up from my office we were told that I would be compensated for a local SIM card which I could purchase. We are still waiting for them to refund the amount of Rs. 10,000 charged by them . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
Clay Telecom- A Complete Fraud Company. Totally out to Rob their unsuspecting customers of their hard earned money. They say they will only bock rs 5000, but 5000 ALWAYS ends up being debited from ur account WITHOUT your Knowledge, despite ur bills being settled on time. DO NOT take CLAY telecom cards. They are a complete money making, scheming company, out to take innocent customers for a ride.
Reply
WARNING - Anyone travelling abroad - DO NOT take Clay telecom cards
1) There is always a discrepancy in the billing. I was told that i would be charged .30 usd, but was charged .49 usd!
2) I was told that rs 5000 would ONLY be blocked, but WITHOUT my knowledge 5000 was Debited from my account.
3) When i called Ateet Mishra- Clay telecom credit control manager to explain my grievances, was hung up on without any clarification re the same!!
4)Clay telecom can any time, any day, debit my account of rs 5000 as they DO NOT intimate the same to their customers, I have done a big mistake by trusting Clay telecom, by allowing them to block rs 5000 on my credit card.
CLAY TELECOM IN SHORT IS TRULY A FRAUDULENT COMPANY< OUT TO ROB THEIR UNSUSPECTING CUSTOMERS.
1) There is always a discrepancy in the billing. I was told that i would be charged .30 usd, but was charged .49 usd!
2) I was told that rs 5000 would ONLY be blocked, but WITHOUT my knowledge 5000 was Debited from my account.
3) When i called Ateet Mishra- Clay telecom credit control manager to explain my grievances, was hung up on without any clarification re the same!!
4)Clay telecom can any time, any day, debit my account of rs 5000 as they DO NOT intimate the same to their customers, I have done a big mistake by trusting Clay telecom, by allowing them to block rs 5000 on my credit card.
CLAY TELECOM IN SHORT IS TRULY A FRAUDULENT COMPANY< OUT TO ROB THEIR UNSUSPECTING CUSTOMERS.
Hi Kumar, I am Rajeev and I am genuinely sick of Falcon Services. Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom - http://clay.co.in/landingpage.aspx . At least their bill was fine, and the network is great. I don’t know if they are the best, but they were better than Matrix. If anyone has had a similar experience, then do contact me at wanderlust.[protected]@gmail.com
Delhitraveller's reply, Dec 24, 2016
Falcon is the parent compnay of Clay. Clay is brand name only to make customer fool. The Falcon or Clay is established to cheat customers. Intentionally Clay telecom overcharge customers and when customers ask them to justifie the bill, they refuse it and their hired criminal nature goons call you 24x 7 to pressuries you to clear the un-justified bill. Their goons abuses each and every person from the sim card history and abuse them. Don' know why still Clay / Falcon license not cancelled by govt. Till when govt. call allow to Clay-Falcon to cheat customers.
Hi Preeya,
“I completely understand your problem, and I have also once faced a similar situation. What I did was contact the company representatives at [protected]@clay.co.in and someone got back to me pretty promptly. They also have a form at http://www.clay.co.in/enquiry.html. I travel very frequently, and have used their services. They are not the best, but they deliver.”
“I completely understand your problem, and I have also once faced a similar situation. What I did was contact the company representatives at [protected]@clay.co.in and someone got back to me pretty promptly. They also have a form at http://www.clay.co.in/enquiry.html. I travel very frequently, and have used their services. They are not the best, but they deliver.”
Do not try the CLAY telecom sim cards!
During my one month France visit, I used this and now ended up in a big mess. The clay telecom is not even ready to provide an exact statement of the call details after the SIM return! I am just waiting for the final settlement. Don’t know how much these people gonna charge!
When we contacted them several times, they never gave any response. After the purchase they blocked the money and for sure now they will bill me same they blocked! Hope it won’t be more than that.
Pls do not purchase this sim and go abroad!!! Try use local phones or VOIP calling cards.
During my one month France visit, I used this and now ended up in a big mess. The clay telecom is not even ready to provide an exact statement of the call details after the SIM return! I am just waiting for the final settlement. Don’t know how much these people gonna charge!
When we contacted them several times, they never gave any response. After the purchase they blocked the money and for sure now they will bill me same they blocked! Hope it won’t be more than that.
Pls do not purchase this sim and go abroad!!! Try use local phones or VOIP calling cards.
Refrain from using Clay. Its cheating business!
Clay Telecom — Never using this Clay Telecom again!
Recently I went to Thailand for a cousin wedding. I took the Clay Telecom post paid plan with internet so I can send mother pictures as she couldn’t come with us. Clay telecom number did not work anywhere! Useless no! And when I complaint the customer care was rude! Never using this again!Clay Telecom — Clay Telecom Horrible Service
If you happen to come across any offers from Clay Telecom, trust that company to make a fool out of its customers. I happened to use Clay for Malaysia and have regretted it big time. Their services are just pathertic and poor network coverage. Staying connected is absolutely impossible using their services. Horrible If you happen to come across any offers from Clay Telecom, trust that company to make a fool out of its customers. I happened to use Clay for Malaysia and have regretted it big time. Their services are just pathertic and poor network coverage. Staying connected is absolutely impossible using their services. Horrible
They dont deserve any star
They dont deserve any star
BE AWARE OF CLAY CALLING CARDS
I fully agree with other users that CLAY CALLING CARDS seems to be a fraudulent in billing the clients. Initially they come with very nominal schemes to attract the clients but once you fall in to their trap they squeze like anything. Recently I had a Guest who utiliesed their calling card for Thailand for 3 nights with a bear minimum usage but to our surprise they have billed the client exorbitantly. We strongly suggest please do not fall to the trap of such companies
CMW Travel & Liesure
Kolkata
I fully agree with other users that CLAY CALLING CARDS seems to be a fraudulent in billing the clients. Initially they come with very nominal schemes to attract the clients but once you fall in to their trap they squeze like anything. Recently I had a Guest who utiliesed their calling card for Thailand for 3 nights with a bear minimum usage but to our surprise they have billed the client exorbitantly. We strongly suggest please do not fall to the trap of such companies
CMW Travel & Liesure
Kolkata
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