[Resolved] Cleartrip.com — Fraudulent and cheating by Website

Shilpi Paul

from Mumbai, Maharashtra

Address:

Howrah, West Bengal

Hi Sir/Madam,

Yesterday 12th April 2010 I was trying to book a Airline ticket through website of Cleartrip.com . There was a ticket showing by the price of Rs. 5184 by Indigo Airlines. I booked that ticket through one of my friends HDFC bank account and amount got debited but unfortunately ticket was not confirmed. I recieved a mail stating that your booking is failed. I called up customer service and they asked for extra money of Rs 699 through credit card only to confirm the same ticket. When I refused that why the price was mentioned is something different they told me that All the seats are booked and would require that amount to confirm booking . I gave my credit card details but it got declined and I was left with no options other than getting the money back . I asked for the refund and it was told to me by customer care executive pooja that my amount will be credited back to my account by 24 hrs . And now I have received a message stating it would take another 5-14 working days for the same . I called up the customer care again and now they are asking for two working days time .

Please help me in getting the money back and also please penalise the company as they show different price of the ticket as asks for a different money when try to book the ticket . I was trying to reach delhi by morning which I was not able to do and as a result I lost a critical business deal which has hampered me financially very badly.

Trip ID- [protected].
Name - Shilpi Paul.

Many Thanks,

Shilpi Paul - [protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

subhrogupta

from Mumbai, Maharashtra

I have booked one room in Sai Priya Resort, in Vizag for 3 nights on 24th august, but due to sudden problem in family I had to cancel the same within few hours. When I cancelled the same it showed a refund amount less deduction charges of 300. Today when I go my credit card statement I saw there was no refund to the account. When I opened my email I saw that Cleartrip has provided a bill which states that refund amount is Zero and that the amount has been deducted for hotel booking. My question is that when I have done a cancellation it would had shown that there will be no refund and would had rather asked my friends to go and stay in there. Furthermore, no where in the world thid sort of fraudulent business practice is followed. I would ask for a tingent action against this company so that they are closed and banned. My booking ID details is attached herewith.

Would request you to take severe action against them for this fradulent practices.

My booking ID was:- [protected]

Rishi Narang

from Bengaluru, Karnataka

Since you have not made the balance payment within mentioned time frame, your booking has been automatically cancel by the system. However, the initial amount of Rs. 7, 497/- paid by you at the time of booking is non refundable.

Have check woth airline Indigo and they say they have refunded more than this amount to cleartrip already, Cleartrip is making money out of cancellations by not following up for balance payment of part payment scheme on purpose to make money on non refunds