[Resolved]  Clickindia — Fraud, cheating and misrepresentation

Viral p. marftia
304, ruchita appt., b/s. bank of baroda,
Athugar streets, nanpura,
Surat – 395001. gujarat.
Mb. no. [protected]
Email id :- [protected]@yahoo.com

Date:- 6th october, 2012.

To,
Mr. pankaj agarwal/mr. sushan rungta
Clickindia infomedia private limited
B-6, sector -8, noida – 201301,
Uttar pradesh - india contact no.[protected]

Private & confidential

Dear sir,

Re: click india : misrepresentation & false commitments : transaction id : 2369684 & 47227377

This complaint is made by us in the interest of general public and to be aware of this kind of fraud awarness. this complaint is against :-
Click india company having registered office at
Clickindia infomedia private limited
B-6/8, noida – 201301,
Uttar pradesh - india contact no. [protected]
Company no. u22130dl2008ptc180433

Promoters:-
Pankaj agarwal
Sushan rungta

Through their company affordable sales promotions pvt. ltd.

Registered corporate office:
Affordable sales promotions pvt. ltd.
2622, kucha chellan, darya ganj,
New delhi – 110002
Ph.[protected]
Company no. u52590dl2008ptc180968

Operational office:
Affordable sales promotions pvt. ltd.
129-g/15, nsez, noida phase-2, noida - 201301,
E-mail [protected]@affordablesalespromotions.com
Ph.[protected]
Fax:[protected]

Is cheating to the customer by offering vouchers for travelling and accommodation at low cost.

The company is also shifting the addresses of communication and registered office frequently.

They are cheating customer by making false promises and committments. actual offer is different then what have been promises.

In the interest of general public and to highlight the matter, we hereby are giving some of the details how they cheated us and by making false promises induced us to purchase their offer and now denying to refund the same.

Here is the details of the same:-

In reference to the company’s below mention e mail communication dt. 31/08/2012 received and other phone calls received from mobile no.[protected],[protected],[protected] and from different land line nos.

On the basis of representation made to us, we have made payments for the above said transaction id.

We have received the voucher after a continuous and rigorous follow up at your company on ll no.[protected], [protected],[protected]. but we were surprised to know the real offer from company as we were promised different offer.

On 03/09/2012, first we have booked voucher for transaction id:- 2369684 and after that we have received the call from company that company is offering blackberry handset on booking of second voucher on the name of ladies and giving 15 referrals and also promised that second booking will be having the validity of 24 months instead of 12 months on first transaction id.

But when we received the actual vouchers, both are having validity of 12 months only.

Even we were surprised to know terms and condition of voucher that -

This voucher is valid for 3 months from the date of purchase which means the bearer of this voucher needs to submit their holiday booking request within 90 days from the date of purchase...in the event of failure to send the booking form within the mentioned 90 days time frame, the voucher will be deemed as expired.

This restriction was never communicated to us in the email also and telephonic discussion also.

And more surprisingly the voucher and the letter along with the voucher does not contain any date on which the booking was made (intentionally not mentioned by the company so that at the time of booking they can claim that voucher is expired one).

Below is the e mail communication we have received from the company:- — on fri, 31/8/12, [protected]@clickindia.com <[protected]@clickindia.com> wrote:

From: [protected]@clickindia.com <[protected]@clickindia.com>
Subject: get 4 nights and 5 days holiday package @ 5495!!
To: [protected]@yahoo.com
Date: friday, 31 august, 2012, 5:21 am

Dear customer,

Greetings of the day!!

As per our telephonic conversation, please see below the details of the membership offer:

1. this offer is valid for 4 members. (any age)

2. the voucher will be valid for a period of 12 months.

3. all booking request made has to be 21 days in advance.

4. voucher will entitle the customer for 4 nights and 5 days of accommodation in our 3 - 5 star properties across india, thailand or malaysia for rs 5495 only.

5. you can split this package for 2 different dates for 2 nights and 3 days at two different locations.

6. offer is only for selected customers.

Offer price: rs. 6045 including all the taxes (rs. 5495 to be paid upfront and rs. 550 at the time of bookings).

Following are the terms & conditions : — 1. the resorts/hotels provided are fully furnished and equipped.
2. you will be responsible for any damage caused to the apartment during your stay and will be asked to pay the resort directly.

Sign up today and get a reebok gift worth rs. 1500 absolutely free.

Payment link: http://www.clickindia.com/holiday/book-now.php
Resort list: http://www.clickindia.com/holiday/travel-deals-4n-5d.html

Hope you will like this and give us an opportunity to serve you.

Warm regards as always, — aakash [protected]
Sales & promotions team
Click india.