[Resolved]  Cochin TVS Motors — poor sales and servicing

Address:

Kerala

it is with extreme disappointment, anguish and frustration that i am penning down this complaint. Just with the hope that things at cochin tvs motors would improve in due course of time. (my personal feeling though that this is highly unlikely). I have been having prolonged anguishing interactions with the staff at cochin tvs motors sales cum service centre. in fact, this is not my first mail complaining about the sorry state of affairs at thisoutlet. no action seems to be have taken on my earlier complaint as well!!!
1. sales - i had the extreme misfortune of buying a tvs wego from this outlet in december. i had carried out extensive survey prior finalising on the product. how i wish i had done some survey on the outlet as well! The staff at the sales division is poorly trained (if at all any training is carried out at tvs, which i very much doubt now!) to handle customers. Besides the lack of language skills other than at malayalam, which is surprising since cochin is supposed to be cosmopolitan, the staff give an impression of extreme disinterest in selling any product. in fact, i even visited the mahindra outlet opposite this one and was impressed with the sales pitch there. how i wish i had bought their product! post sale relationship just worsens. i had to face a lot of hassles during the delivery with regards to registration and the delivery of the vehicle itself.
2. servicing - this is the third vehicle i own, besides a motorbike from bajaj and a car from honda. and i have never witnessed such high levels of indifference at any other service station. no one seems to care for the customer. i cant imagine any other outlet treating its customers in this manner. coming to the specifics, i had given my wego for servicing on 13th apr, at 1020 hrs for servicing and was told that the delivery would be made at 5:30 pm the same day. at the appointed time i was shocked to find that the staff of two ladies at the counter was busy winding up for the day and gave no response what so ever to my queries regarding my bike. they just handed out a bill. when i enquired about the breakdown of the charges, no one could come up with any answer. moreover no one could communicate with me either in hindi ( which happens to be our national language) or english. finally i lost hope and decided to pay up the amount. when i flashed my credit card i was told that they don't accept cards! i was not surprised anymore going by the prehistoric mindset being displayed by the staff. when i proceeded to withdraw cash from the nearest atm, the staff had locked up the office and retired for the day!!! i was shocked to find all the shutters down!! this despite the staff being aware that i was withdrawing cash to pay for the servicing!!! and the next two days were declared holidays and i had no chance of getting my vehicle!!! finally, equally unruly behaviour by me with the last one on the staff who was about to leave ensured i got my vehicle yesterday!!! hats off to this organisation!!!